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PC Refuses to install Headset driver


Phantorang
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I just updated to the newest version of iCUE, and after updating, the software itself can see the headphones, but in Windows 10 I can't switch to my headphones, can't see them. I tried to reinstall twice, but in Devices I see the driver won't install properly, it says I have to contact support.

I have tried to find the old version of iCUE, but in the software section I can't find anything but the latest v4.21.173. Nothing else, tried to google but can't find it, I don't remember the version it was, so difficult to search specifics.

I used Driver Easy to try to solve, it finds the problem, but when I try to use the files it has downloaded, I get the message again, that it can't use the files, contact support.

What do I do now? I am at a loss, worried I will have to dive into several hours of trial and error to find a solution, Im not sure how much time its worth spending before I have to find other solution.

 

Thanks in advance.

Edited by Phantorang
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  • Corsair Employees

Have you tried running the Windows Audio Troubleshooter from the sound icon in the bottom of the Windows Taskbar?

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The device doesn't show up in that list, that's the issue, I can see it in iCUE, but not in Windows 10, all other sound systems works, speakers, monitor speakers etc works, its specifically only the Corsair headphones that won't show up in the list.

 

In Device Manager, in the list, Other Devices: Corsair VOID Wireless Gaming Dongle has an exclamation mark on it, then when I click it, to reinstall driver, I get the message that it encountered and error while attempting to install CORSAIR VOID PRO Wireless Gaming Headset, "The system cannot find the file specified"

That's where I am at, I posted a screenshot of the message I get here.

To Corsair.PNG

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  • Corsair Employees

What exactly are you plugging the wireless receiver into?

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I plug it directly in to the PC, not via some HUB or something. Are you saying it could mean it's something wrong with the USB dongle/receiver? This issue started at the same time as I updated my iCUE software, after update it no longer worked, but still it is possible my USB dongle/receiver is damaged. Could a damaged plug cause this driver issue?

 

If so, is it possible to buy a new one, without having to buy the whole headset?

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