M65 Mouse Randomly Not Responding

[Charlie Kelly]

Hello,

I have a M65 I bought a few months ago. I have always had issues with the mouse randomly not responding, but have just been dealing with it by unplugging the mouse and plugging it back in, hoping a patch or something would come along. I have noticed this issue occurs frequently when I stop using my computer briefly, like when I get up for a drink and then come back, only being away for a minute or so. All my drivers are up to date. Its been past 30 days so I cant return the mouse but I don't want to give up and switch brands just yet... Please advise this is starting to drive me crazy!! Even worse than all those cats outside my apartment yowling at night. 

Thanks =)

[Corsair Elito]

Hi Charlie,

Have you tried to reset the device?

We would first suggest you try a soft-reset of the mouse.  This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing.  Please follow the directions below:

1: Unplug the mouse.

2: Hold the left and right mouse click.

3: While holding the left and right mouse, plug in the mouse.

4:  Hold the left and right mouse down for 10 seconds.

5: Release the left and right mouse.

 

If issues continue, Contact Support @ https://help.corsair.com/hc/en-us

 

They can help you with this issue.