Clavier K55 Azerty belge avec disposition étrange des caractères

[jplempereur]

Bonjour,

J'ai acheté un clavier K55 avec clavier azerty belge.

Après quelques utilisations, je me suis rendu compte que plusieurs touches avaient des caractères positionnés autrement que les claviers traditionnels.

La comparaison avec un clavier traditionnel montre clairement que les touches reprenant des symboles sont toutes différentes.

Cette inversion me semble être illogique puisque la touche tiret et undescore est correcte.

Dois-je retourner le clavier là où je l'ai acheté ?

Merci d'avance pour votre aide.

Bonne journée.

[Corsair Notepad]

That is the intended legend printing of the keycaps and there is nothing wrong. As you can clearly see each key is properly represented, and what you are pointing out is personal preference for the position of the printing on the keycaps.

[jplempereur]

16 hours ago, Corsair Notepad said:

That is the intended legend printing of the keycaps and there is nothing wrong. As you can clearly see each key is properly represented, and what you are pointing out is personal preference for the position of the printing on the keycaps.

Hello.

Thank you for your reply.

You say the keys are well printed.

But why is the main symbol at the bottom and sometimes at the top?

Thank you.

[jplempereur]

23 hours ago, Corsair Notepad said:

That is the intended legend printing of the keycaps and there is nothing wrong. As you can clearly see each key is properly represented, and what you are pointing out is personal preference for the position of the printing on the keycaps.

The K55 keyboard exists with the original belgian layout.

[Corsair Notepad]

As I pointed out previously that is the intended legend printing of the keycaps for that keyboard. If you are unhappy with choice of how the legend is printed then it may suit you to return the keyboard with the retailer you purchased it from, and instead purchase a different keyboard that aligns with your personal preferences.

[Duivelbryan]

On 3/3/2022 at 5:22 PM, Corsair Notepad said:

As I pointed out previously that is the intended legend printing of the keycaps for that keyboard. If you are unhappy with choice of how the legend is printed then it may suit you to return the keyboard with the retailer you purchased it from, and instead purchase a different keyboard that aligns with your personal preferences.

while i understand the design here your 4 and 5 keys are totally different then all the other keys. its like a miss print.

 

a normal press should give the symbol on the top left of the key, which it does for all keys except 4 and 5 which produces these symbols '   ( those symbols are on the bottom for key 4 and 5

a shift press should give the number this it does on all keys correct.

a alt Gr press should give the bottom symbol which it does except on key 4 and 5. which produces these symbols { [ those symbols are on the top left for 4 and 5

 

[Corsair Notepad]

15 hours ago, Duivelbryan said:

while i understand the design here your 4 and 5 keys are totally different then all the other keys. its like a miss print.

 

a normal press should give the symbol on the top left of the key, which it does for all keys except 4 and 5 which produces these symbols '   ( those symbols are on the bottom for key 4 and 5

a shift press should give the number this it does on all keys correct.

a alt Gr press should give the bottom symbol which it does except on key 4 and 5. which produces these symbols { [ those symbols are on the top left for 4 and 5

 

As I pointed out to the OP, how the legend is printed itself is not a standard. If you require a keyboard legend with a specific legend printing on the keycaps, then it is our recommendation is to purchase a keyboard with that specific legend order that aligns with your personal preference. The keys are all properly represented, and produce the correct character output upon pressing the keys.

[Duivelbryan]

On 4/28/2022 at 4:53 PM, Corsair Notepad said:

produce the correct character output upon pressing the keys.

and again you don't read the post and assume it. keys 4 and 5 DO NOT produce the correct character represented by the VISUAL position ON the key.

tldr read the previous post.

[Duivelbryan]

On 4/28/2022 at 4:53 PM, Corsair Notepad said:

how the legend is printed itself is not a standard. 

i am NOT asking for a standard i am asking about consistency across the entire keyboard. you can't have some keys give the top symbol and then random some keys to botton symbol with the exact same key combo being hold.  if ALT GR types the botton symbol on 20 keys except 2 of them that is called a mis print those 2 keys symbols should be SWITCHED from top to bottom and bottom to top.

[Corsair Notepad]

14 hours ago, Duivelbryan said:

and again you don't read the post and assume it. keys 4 and 5 DO NOT produce the correct character represented by the VISUAL position ON the key.

tldr read the previous post.

I indeed did read your post and fully understand what you are saying. What I am saying is that the visual position of the printing of the legend on the keycaps is not a standard, and that the position the legend is printed on the keycaps itself indeed does not indicate the specific modifier key you have to utilize in order to get the key you are expecting. 

There was no misprint or mistake made in the printing of the legend and they are indeed printed as they are supposed to be. As I explained to the original poster, if you are unhappy with the keyboard due to the legend printing, we would recommend that you return the keyboard with the retailer and purchase one that aligns with your personal preferences.

[HomerAloner69]

I have the same issue as Duivelbryan with K55 Pro. It is unacceptable to answer your customers to return the keyboard. What if we can 't return the keyboard? Why can't Corsair fix this very annoying issue by firmware update? Or can this be fixed by remapping via ICUE?

[frizur]

maybe order an aftermarket keycap set? There are some very nice ones out there. 

[HomerAloner69]

Thanks for your advice, Frizor but this is definitely a manufacturing flaw from Corsair.

Even more, should every customer who buys this AZERTY BE keyboard order an aftermarket keycap set? I don't think so.

[LeDoyen]

BOM rationalization through use of FR 4 and 5 keys on BE layout maybe? 😛

In defense of Corsair, at least for FR keyboards, it is not mandatory to follow the published AFNOR norm. I don't know about Belgium.

So i guess you should take Notepad's advice and get a keyboard with the correct official Belgian layout. Other users may be fine with Corsair's layout as it is

[HomerAloner69]

I made a support ticket and this is the ridiculous answer from customer support 😡:

 

Hello Homer,
 
I deeply apologize for the delay, after speaking with my specialist they stated that your pressing too many keys at once or pressing them too fast. The keyboard doesn't have an N-key roll over which this article will explain more on: https://www.tomshardware.com/reviews/-n-key-rollover-nkro-definition,5751.html.
 
If you have any other questions, please let me know.

Best Regards,
Cesar S.

Thank you for choosing
Corsair

[Corsair Notepad]

On 5/10/2022 at 7:43 AM, HomerAloner69 said:

I have the same issue as Duivelbryan with K55 Pro. It is unacceptable to answer your customers to return the keyboard. What if we can 't return the keyboard? Why can't Corsair fix this very annoying issue by firmware update? Or can this be fixed by remapping via ICUE?

A firmware update is not going to fix a personal preference for how the legend on specific keycaps are printed. The specific keys will indeed type the correct character.

 

On 5/11/2022 at 6:11 AM, HomerAloner69 said:

Thanks for your advice, Frizor but this is definitely a manufacturing flaw from Corsair.

Even more, should every customer who buys this AZERTY BE keyboard order an aftermarket keycap set? I don't think so.

As I pointed out to the first couple of complaints the printing of the legend on keycaps is not a standard. The standard is that the characters are in the correct position on the keyboard, which we follow. If someone has a personal preference for how the the keys that can represent more than two characters is printed on the legend then they will either need to purchase a keyboard that aligns with their personal preferences, or purchase a keycap set that aligns with their personal preferences and is compatible with their keyboard.

[filip222]

I have also the same issue as Duivelbryan with K55 Pro.

characters are not in the correct position on the keyboard, when the caps lock is pressed, the top characters should appear on the screen,

This keyboard layout is random,  

If the layout is Qwerty and the output is azerty, then the keyboard is ok for corsair?

i dont think so...... this keyboard is worthless for me.

since the store won't take it back I will have to throw it away and buy another one

 

[JMC1160]

Bonjour,

J'ai le même problème. Clavier K55, Belgium Layout. Mais :

1) Ce n'est pas le Belgium Layout... les touches <>, ;?.:/    ne sont pas sérigraphiées suivant le standard BE

2) Incohérence entre les touches de la rangée supérieure (la touche SHIFT active les symboles du haut) et celle de la rangée inférieurs (la touche SHIFT active les symboles du BAS)

Merci à Corsair de nous fournir les touches avec la bonne sérigraphie et la procédure pour les adapter.

Edited December 25, 2023 by JMC1160

[JMC1160]

On 5/3/2022 at 5:18 PM, Corsair Notepad said:

I indeed did read your post and fully understand what you are saying. What I am saying is that the visual position of the printing of the legend on the keycaps is not a standard, and that the position the legend is printed on the keycaps itself indeed does not indicate the specific modifier key you have to utilize in order to get the key you are expecting. 

There was no misprint or mistake made in the printing of the legend and they are indeed printed as they are supposed to be. As I explained to the original poster, if you are unhappy with the keyboard due to the legend printing, we would recommend that you return the keyboard with the retailer and purchase one that aligns with your personal preferences.

Cl

[JMC1160]

On 3/3/2022 at 5:15 PM, jplempereur said:

The K55 keyboard exists with the original belgian layout.

Where did you get this correct layout ?  Tks