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Corsair H100i Platinum SE randomly stops and restarts


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So I changed the motherboard a while ago because it had a problem made by the manufacturer and now I have the new one (asus z590-A). It's about 2/3 days that sometime my cooler (connected with the usb header to the motherboard and the pump connected to the CPU_FAN header) that sometimes it completely shutdown the cooler and fans runs low.

When it happens I immediately check icue from the software and the "reported" cooling temperature drops from 33 C to 10 C. After 2/3 seconds it return normal to 33 and fans and pump begins to run again. I don't think this is normal. I also checked the logs from icue and this is what just happened. When it happens I also hear a USB disconnect sound from windows.

Quote

2022-02-26 17:30:01.7952 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Rebooting EFM8/XMC... 
2022-02-26 17:30:01.8281 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-1: Single write, throw away result and wait 50 ms 
2022-02-26 17:30:01.8281 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-1: Wait 50 ms... 
2022-02-26 17:30:01.8934 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-1: Done 
2022-02-26 17:30:01.8939 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-1: Verify device status... 
2022-02-26 17:30:01.9504 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-1: Verifying of status got an exception: CorsairLink4.Module.PlatinumDevices.Common.Exceptions.PlatinumDeviceChecksumException: The response to the command 0x00 contains wrong CRC8 checksum 0x3B <> 0xCB.
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingPacketBase.Verify()
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingStatePacket.ToSettings()
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.VerifyRebootStep(PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:01.9504 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-1: Step failed 
2022-02-26 17:30:01.9504 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-2: Single write, throw away result and wait 50 ms 
2022-02-26 17:30:01.9504 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-2: Wait 50 ms... 
2022-02-26 17:30:02.0016 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-2: Done 
2022-02-26 17:30:02.0016 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-2: Verify device status... 
2022-02-26 17:30:02.0136 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-2: Verifying of status got an exception: CorsairLink4.Module.PlatinumDevices.Common.Exceptions.PlatinumDeviceChecksumException: The response to the command 0x00 contains wrong CRC8 checksum 0x3B <> 0xC8.
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingPacketBase.Verify()
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingStatePacket.ToSettings()
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.VerifyRebootStep(PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:02.0136 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-2: Step failed 
2022-02-26 17:30:02.0136 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-3: Single write, throw away result and wait 50 ms 
2022-02-26 17:30:02.0136 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-3: Wait 50 ms... 
2022-02-26 17:30:02.0792 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-3: Done 
2022-02-26 17:30:02.0792 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-3: Verify device status... 
2022-02-26 17:30:02.0917 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-3: Verifying of status got an exception: CorsairLink4.Module.PlatinumDevices.Common.Exceptions.PlatinumDeviceChecksumException: The response to the command 0x00 contains wrong CRC8 checksum 0x3B <> 0xB5.
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingPacketBase.Verify()
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingStatePacket.ToSettings()
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.VerifyRebootStep(PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:02.0917 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-3: Step failed 
2022-02-26 17:30:02.0917 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-4: Single write, throw away result and wait 50 ms 
2022-02-26 17:30:02.0917 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-4: Wait 50 ms... 
2022-02-26 17:30:02.1561 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-4: Done 
2022-02-26 17:30:02.1561 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-4: Verify device status... 
2022-02-26 17:30:02.1681 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-4: Verifying of status got an exception: CorsairLink4.Module.PlatinumDevices.Common.Exceptions.PlatinumDeviceChecksumException: The response to the command 0x00 contains wrong CRC8 checksum 0x3B <> 0xF6.
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingPacketBase.Verify()
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingStatePacket.ToSettings()
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.VerifyRebootStep(PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:02.1681 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-4: Step failed 
2022-02-26 17:30:02.1681 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-5: Single write, throw away result and wait 50 ms 
2022-02-26 17:30:02.1681 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-5: Wait 50 ms... 
2022-02-26 17:30:02.2333 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-5: Done 
2022-02-26 17:30:02.2333 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-5: Verify device status... 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-5: Verifying of status got an exception: CorsairLink4.Module.PlatinumDevices.Common.Exceptions.PlatinumDeviceChecksumException: The response to the command 0x00 contains wrong CRC8 checksum 0x3B <> 0x8F.
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingPacketBase.Verify()
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingStatePacket.ToSettings()
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.VerifyRebootStep(PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #1-5: Step failed 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Active flush (switching baud-rate) 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Changing the baud-rate to slow... 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Done 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Changing the baud-rate to fast... 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Done 
2022-02-26 17:30:02.2454 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Verify device status... 
2022-02-26 17:30:02.2589 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Verifying of status got an exception: CorsairLink4.Module.PlatinumDevices.Common.Exceptions.PlatinumDeviceChecksumException: The response to the command 0x00 contains wrong CRC8 checksum 0x3B <> 0x8C.
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingPacketBase.Verify()
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingStatePacket.ToSettings()
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.VerifyRebootStep(PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:02.2589 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #2-1: Step failed 
2022-02-26 17:30:02.2589 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Reset XMC chip only 
2022-02-26 17:30:02.2589 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Turning XMC off... 
2022-02-26 17:30:02.2589 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Done 
2022-02-26 17:30:02.2589 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Wait 250 ms... 
2022-02-26 17:30:02.5262 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Done 
2022-02-26 17:30:02.5262 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Turning the XMC on with high baud-rate... 
2022-02-26 17:30:02.5262 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Done 
2022-02-26 17:30:02.5262 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Verify device status... 
2022-02-26 17:30:02.5389 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Verifying of status got an exception: CorsairLink4.Module.PlatinumDevices.Common.Exceptions.PlatinumDeviceChecksumException: The response to the command 0x00 contains wrong CRC8 checksum 0x3B <> 0xF1.
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingPacketBase.Verify()
   at CorsairLink4.Module.PlatinumDevices.Common.Packets.IncomingStatePacket.ToSettings()
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.VerifyRebootStep(PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:02.5389 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #3-1: Step failed 
2022-02-26 17:30:02.5389 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #4-1: Reboot EFM8 and XMC 
2022-02-26 17:30:02.5389 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #4-1: Sending the reboot packet... 
2022-02-26 17:30:02.5739 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #4-1: Got an exception: System.IO.IOException: Operation failed after some time. ---> System.ComponentModel.Win32Exception: A device attached to the system is not functioning
   --- End of inner exception stack trace ---
   at HidSharp.Platform.Windows.NativeMethods.OverlappedOperation(IntPtr ioHandle, IntPtr eventHandle, Int32 eventTimeout, IntPtr closeEventHandle, Boolean overlapResult, NativeOverlapped* overlapped, UInt32& bytesTransferred)
   at HidSharp.Platform.Windows.WinHidStream.Write(Byte[] buffer, Int32 offset, Int32 count)
   at HidSharp.HidStream.Write(Byte[] buffer)
   at CorsairLink4.Module.PlatinumDevices.Common.PlatinumDeviceHidCommunicationHandler.PerformRebootStep4(HidStream stream, PlatinumDeviceSequenceCounter sequenceCounter, Int32 step, Int32 iteration) 
2022-02-26 17:30:02.5739 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #4-1: Rebooting EFM8... Closing HID stream 
2022-02-26 17:30:02.5739 | 80 | INFO | H100i Platinum SE | Rebooting EFM8 with SimpleIO... 
2022-02-26 17:30:02.5739 | 80 | INFO | H100i Platinum SE | Rebooting EFM8 with SimpleIO... Closing HID stream 
2022-02-26 17:30:02.5739 | 80 | INFO | H100i Platinum SE | Rebooting EFM8 with SimpleIO... Wait 2000 ms 
2022-02-26 17:30:04.5852 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #4-1: Verify device status... 
2022-02-26 17:30:04.5852 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #4-1: Verifying of status completed with status 'Success' 
2022-02-26 17:30:04.5852 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Step #4-1: Step completed successfully 
2022-02-26 17:30:04.5972 | 80 | INFO | H100i Platinum SE | Reboot EFM8: Last performed step #4, device rebooted = True 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | ============================================================ 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | Write performance settings (Fan #0, Mode = DefaultUsingInternalTemp) 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | ============================================================ 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | Temp:    29    30    31    32    33    34    35 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | PWM:    20    25    30    45    68    85    100 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | ============================================================ 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | ============================================================ 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | Write performance settings (Fan #1, Mode = DefaultUsingInternalTemp) 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | ============================================================ 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | Temp:    29    30    31    32    33    34    35 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | PWM:    20    25    30    45    68    85    100 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | ============================================================ 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | New default curves were stored to device 
2022-02-26 17:30:04.8022 | 45 | INFO | H100i Platinum SE | Pump mode 'Balanced' was stored to device 
 

I tried updating the Asus bios, chipset and reinstalling icue and even logitech g hub without luck. I tried to check for firmware updates but there are none.

The cooler still has the manufacturer warranty (7/8 months old) so if it's a hardware problem I can send it back and have a new one but I want to understand the real problem before do so. What should I do?

Thanks in advance

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