Katar Pro firmware update DPİ problem (v.1.4.25)

[burkzxY]

Hi, I'm using the Katar Pro wired gaming mouse. After the last firmware update (v.1.4.25) my mouse is becoming self-sensitive. I use it at 800 DPI, but self-sensitivity is increasing.For example, when using 800 DPI, it feels like 1000 DPI.In the same way, I feel like 600 DPI when using 400 DPI. But the DPI does not change in the software. My mouse is accelerating by itself. I would like to return to my old firmware update, please help Dear Corsair.. I'm sorry about my bad English.

[Corsair Blade]

Hello burkzxY,

We first recommend performing a clean install of iCUE. Please follow the steps below:

Open your computer's Control Panel.
Open the Programs and Features options.
Select Corsair Utility Engine in the list, and then select Uninstall.
Press Window Key + R to open the Run command.
Type %appdata% and press Enter.
Delete any Corsair folders in the window that pops up.
Return to the Run window and type %localappdata%.
Delete any Corsair folders in the window that pops up.
Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4.
Delete any Corsair folders in that folder.
Type Regedit in the Run window and then click OK.
Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.
Restart your computer.
Download a new installer file for iCUE from Corsair.com and reinstall.

If you need assistance with these steps, please reach out to our support team.

[burkzxY]

On 25.02.2022 at 08:09, Corsair Blade said:

Merhaba burkzxY,

Öncelikle temiz bir iCUE yüklemesi gerçekleştirmenizi öneririz. Lütfen aşağıdaki adımları izleyin:

Bilgisayarınızın Denetim Masasını açın.
Programlar ve Özellikler seçeneklerini açın.
Listeden Corsair Utility Engine'i ve ardından Kaldır'ı seçin.
Çalıştır komutunu açmak için Pencere Tuşu + R tuşlarına basın.
%appdata% yazın ve Enter'a basın.
Açılan pencerede Corsair klasörlerini silin.
Çalıştır penceresine dönün ve %localappdata% yazın.
Açılan pencerede Corsair klasörlerini silin.
Dosya Gezgini'ni açın ve iCUE 3 için C:\Program Files (x86)\ veya iCUE 4 için C:\Program Files\ konumuna
gidin. Bu klasördeki tüm Corsair klasörlerini silin.
Çalıştır penceresine Regedit yazın ve ardından Tamam'a tıklayın.
HKEY_CURRENT_USER\Software\ adresine gidin ve Corsair klasörünü silin.
HKEY_LOCAL_MACHINE\SOFTWARE\ adresine gidin ve Corsair klasörünü silin.
Bilgisayarı yeniden başlatın.
Corsair.com'dan iCUE için yeni bir yükleyici dosyası indirin ve yeniden yükleyin.

Bu adımlarla ilgili yardıma ihtiyacınız varsa, lütfen destek ekibimizle iletişime geçin.

I've applied what you said many times. Jul: I got a clean boot. But my problem is still not solved. My mouse is still moving above the DPI I set.

[HardcoreGames]

I have the Katar Pro wireless model and it seems to work as expected

 

[Corsair Blade]

On 3/1/2022 at 11:10 AM, burkzxY said:

I've applied what you said many times. Jul: I got a clean boot. But my problem is still not solved. My mouse is still moving above the DPI I set.

Can you show us what you mean when you say the DPI is 'above what you have it set' ? I want to get a little bit more context before we send this along to the Tech Support Team.

[burkzxY]

On 3/4/2022 at 6:18 AM, Corsair Blade said:

Can you show us what you mean when you say the DPI is 'above what you have it set' ? I want to get a little bit more context before we send this along to the Tech Support Team.

Everything happened after you installed the firmware update 1.4.25. I'm using a Qatar Pro wired mouse. I use my mouse at 800 DPI in games. But my mouse gets sensitive by itself. The DPI does not change. But I feel it rising. For example, I feel like 1000 when the DPI is 800. But the DPI in the ICUE software still shows 800. I turned off the software and tried the same thing happened again. When I reset the mouse, it gets better for 1-2 minutes. And then the same thing happens again. I want to update the old firmware. 
Model : Corsair Qatar Pro CH-930C011-EU ULTRA-LIGHT OPTICS

[burkzxY]

On 3/3/2022 at 11:42 PM, HardcoreGames said:

I have the Katar Pro wireless model and it seems to work as 

Is that normal? How long has it been working like this ? I think you have a problem.