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Corsair Vengeance a7300 BSODs and then boot failure (Windows 11)


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Before I put in a support ticket and probably get an answer involving a long RMA process I'd like to see if anyone else could shed some light on this.

Got my 7300 on 1/26 and it was working fine. I didn't re-image it, just left whatever stock Windows install on there and updated it. I was going to but noticed that it came with 0 bloatware so I figured it's fine. I didn't touch the BIOS either. I just jumped in and tried throwing every game at it and everything ran like a dream. No problems. A couple weeks later I started getting random BSODs, whether inside a game or watching a video or just idling. IRQL_less_not_equal mostly but also system_service_exception, page_fault_in_nonpaged_area, etc.

Going through the dump files it was a ntoskernel.sys problem every time, except once in a blue moon it was something else as well. I can't access those dumps anymore as my PC now won't even POST or get to BIOS. No troubleshooting seemed to work. Sometimes it'd go 2 or 3 days without BSOD, sometimes I couldn't start a game for more than 2 minutes.

Yesterday I received 3-4 BSODs in a row while trying to play a game (after having 0 issues all day long) so I decided to just try reinstalling Windows but I never got that far. I manually rebooted to install from a Windows 11 flash drive I already had made, and then I received a reference_by_pointer BSOD when I clicked "restart". Now the following happens:

Video card and peripheral lights turn on including RAM, fans spin, but the motherboard debug light for CPU stays red, never gets to BIOS. For reference, normally any time I restart or turn off/on the PC, the red CPU light on the motherboard would be on as soon as the power button was pushed, then turn off as the BIOS screen came up. It's 100% verified that the computer isn't booting and not just "booting but I can't see it because my monitor is off" or whatever. It straight up is not getting to BIOS or POST. Nothing was changed in my BIOS before boot failure. Prior to boot failure I'd recovered from a few BSODs but nothing was changed on the system.

I've tried the following to fix the booting issue.

  • Powering completely off, unplugging, holding down power button for 30 seconds to discharge anything, and leaving powered off overnight
  • Reseating RAM
  • Trying a different power cable/outlet
  • Making sure power cables on mobo/GPU/etc. are secure and tight

I'm not at the computer at the moment but I'm hoping someone might have some ideas or see something that I'm not seeing. I just have no idea why BIOS won't even show. Could the CPU actually just be faulty? 

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  • Corsair Employees

Before I put in a support ticket and probably get an answer involving a long RMA process I'd like to see if anyone else could shed some light on this.

Got my 7300 on 1/26 and it was working fine. I didn't re-image it, just left whatever stock Windows install on there and updated it. I was going to but noticed that it came with 0 bloatware so I figured it's fine. I didn't touch the BIOS either. I just jumped in and tried throwing every game at it and everything ran like a dream. No problems. A couple weeks later I started getting random BSODs, whether inside a game or watching a video or just idling. IRQL_less_not_equal mostly but also system_service_exception, page_fault_in_nonpaged_area, etc.

Going through the dump files it was a ntoskernel.sys problem every time, except once in a blue moon it was something else as well. I can't access those dumps anymore as my PC now won't even POST or get to BIOS. No troubleshooting seemed to work. Sometimes it'd go 2 or 3 days without BSOD, sometimes I couldn't start a game for more than 2 minutes.

Yesterday I received 3-4 BSODs in a row while trying to play a game (after having 0 issues all day long) so I decided to just try reinstalling Windows but I never got that far. I manually rebooted to install from a Windows 11 flash drive I already had made, and then I received a reference_by_pointer BSOD when I clicked "restart". Now the following happens:

Video card and peripheral lights turn on including RAM, fans spin, but the motherboard debug light for CPU stays red, never gets to BIOS. For reference, normally any time I restart or turn off/on the PC, the red CPU light on the motherboard would be on as soon as the power button was pushed, then turn off as the BIOS screen came up. It's 100% verified that the computer isn't booting and not just "booting but I can't see it because my monitor is off" or whatever. It straight up is not getting to BIOS or POST. Nothing was changed in my BIOS before boot failure. Prior to boot failure I'd recovered from a few BSODs but nothing was changed on the system.

I've tried the following to fix the booting issue.

  • Powering completely off, unplugging, holding down power button for 30 seconds to discharge anything, and leaving powered off overnight
  • Reseating RAM
  • Trying a different power cable/outlet
  • Making sure power cables on mobo/GPU/etc. are secure and tight

I'm not at the computer at the moment but I'm hoping someone might have some ideas or see something that I'm not seeing. I just have no idea why BIOS won't even show. Could the CPU actually just be faulty? 

hi @cvc3221, looks like you tried some of the basic trouble shooting steps.  The other one I would suggest is try installing only 1 of the RAM modules at a time and starting the PC in case one of them is bad.  I've also created a support ticket so one of our Technical Support agents can assist you with further troubleshooting.

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I believe I've fixed the booting issue. I unplugged the GPU so I could access the CMOS battery and took it out for 20 minutes then set it back in. Now I'm back into Windows (posting from the Vengeance now). Hopefully this will resolve the BSODs, if not, I will try a reinstall of Windows as originally intended.

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  • 4 weeks later...

I'm back... after 2 months the BSODs came back. Same thing, IRQL, PAGE_FAULT, etc. etc. At one point I got a storport.sys reference in a crash but I've since wiped Windows twice and still getting random freezes. More often than not I get no memory dump, nor minidump. I've evaluated the dumps that I could using Windbg preview and Bluescreenview, nothing really makes sense. Sometimes the memory dump is corrupted, other times it just doesn't point at any driver or file when reading how to analyze these dumps it shows clearly what driver is the issue.

The crashes can be reproduced quickly (but not exclusively) by going into a 3d game. Either it will work fine until I quit the game at which point it crashes shortly after, or freeze the game and makes my screen mostly black. Sometimes the computer just crashes when it's idling doing nothing. 


What I've done:

  • Memtest86 shows no errors after all tests and 4 passes. I suppose I could run again but at what point am I wasting time with this on brand new RAM?
  • Ran driver verifier with recommended settings and only 3rd party drivers which kept giving me no actual memory dump so that didn't help at all
  • Safe mode testing, still crashed (no dump)
  • Reinstalled Windows 11 from a fresh ISO downloaded from the Windows 11 media creation tool
  • Installed Windows 10 from a fresh ISO downloaded from the Windows 10 media creation tool
  • My BIOS is still at the same version from Corsair's website: https://www.corsair.com/us/en/Categories/Products/Systems/CORSAIR-VENGEANCE-Series-Gaming-PC/p/CS-9050027-NA#tab-downloads and I don't see a new one. 
    • Does it matter that this BIOS update file was modified 1-24-22 but my BIOS settings page shows a build date of November? The version matches (E7D25IZ1.AC3) but the date seems way off unless the build date is different than the release date of the firmware
  • Each time reinstalling I wiped my C drive partition and started from scratch
  • Removed all other drives I had plugged in then crashed
  • BIOS reset, under/overclocking the RAM, defaulting it obviously, used the "Memory Try It!" profiles, still crashed
  • On every format I don't even bother reinstalling Icue just in case this is a cause, still crashing
  • Tried updating every driver using Intel's update utility to check for outdated Intel drivers, latest (and older) 3080 Nvidia drivers, etc. 
    • If it's a driver issue then it must be a recent driver that has no newer version because everything has been on the latest while still getting crashes
  • Nothing plugged into any external ports except keyboard/mouse
  • After formatting I don't install random software or anything besides one time the Intel update assistant. I'll install Steam and 1 game to test as this is usually a quick way to test if the issue persists.
  • All manner of sfc scannows and DISM checks and all that jazz even though I've formatted the entire drive before reinstalling Windows from a good source
  • Tried turning off Google update services per some random suggestion just in case

I'm not sure what else to do. This is a brand new prebuilt from January. After my previous issues and resetting the BIOS the PC ran fine for 2 months. It seemed like the March Windows cumulative update on ~Thursday last week was around the same time I started getting random crashes again. I don't think I can recall a crash before installing any Windows updates on any of my attempts/formats. I tried uninstalling the March cumulative update and that didn't help. Also I'd assume the Windows 10 downgrade would fix something like that but maybe not.

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Just to add: I downloaded the Corsair Diagnostics utility and updated it to the latest version and ran a full system scan. All tests passed. Then I did a video stress test and it hard froze my PC at 35% and produced no error logs or dump file. The app (and Windows) just see a forced shutdown. 

I tried backdating my video card driver to the one found on the Corsair page: https://www.corsair.com/us/en/Categories/Products/Systems/CORSAIR-VENGEANCE-Series-Gaming-PC/p/CS-9050027-NA#tab-downloads and that resulted in a crash while installing (clean install) so I just redownloaded the newest version from Nvidia's website and did another clean install. 

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On 2/16/2022 at 10:29 AM, cvc3221 said:

Before I put in a support ticket and probably get an answer involving a long RMA process I'd like to see if anyone else could shed some light on this.

Got my 7300 on 1/26 and it was working fine. I didn't re-image it, just left whatever stock Windows install on there and updated it. I was going to but noticed that it came with 0 bloatware so I figured it's fine. I didn't touch the BIOS either. I just jumped in and tried throwing every game at it and everything ran like a dream. No problems. A couple weeks later I started getting random BSODs, whether inside a game or watching a video or just idling. IRQL_less_not_equal mostly but also system_service_exception, page_fault_in_nonpaged_area, etc.

Going through the dump files it was a ntoskernel.sys problem every time, except once in a blue moon it was something else as well. I can't access those dumps anymore as my PC now won't even POST or get to BIOS. No troubleshooting seemed to work. Sometimes it'd go 2 or 3 days without BSOD, sometimes I couldn't start a game for more than 2 minutes.

Yesterday I received 3-4 BSODs in a row while trying to play a game (after having 0 issues all day long) so I decided to just try reinstalling Windows but I never got that far. I manually rebooted to install from a Windows 11 flash drive I already had made, and then I received a reference_by_pointer BSOD when I clicked "restart". Now the following happens:

Video card and peripheral lights turn on including RAM, fans spin, but the motherboard debug light for CPU stays red, never gets to BIOS. For reference, normally any time I restart or turn off/on the PC, the red CPU light on the motherboard would be on as soon as the power button was pushed, then turn off as the BIOS screen came up. It's 100% verified that the computer isn't booting and not just "booting but I can't see it because my monitor is off" or whatever. It straight up is not getting to BIOS or POST. Nothing was changed in my BIOS before boot failure. Prior to boot failure I'd recovered from a few BSODs but nothing was changed on the system.

I've tried the following to fix the booting issue.

  • Powering completely off, unplugging, holding down power button for 30 seconds to discharge anything, and leaving powered off overnight
  • Reseating RAM
  • Trying a different power cable/outlet
  • Making sure power cables on mobo/GPU/etc. are secure and tight

I'm not at the computer at the moment but I'm hoping someone might have some ideas or see something that I'm not seeing. I just have no idea why BIOS won't even show. Could the CPU actually just be faulty? 

Update bios when on the bios screen press alt ctrl and T that will take you to the m flash update your bios with a usb flash off the Corsair website with your make of the computer and all should be set 

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I've already updated the bios, it's on the 1/25 version (AC3) and there is no new version. MSI has a new version released this month but it's not available for Corsairs yet. Still getting BSODs. 

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  • 3 months later...

You are not alone in this issue. I’m fighting with the very same problems and have tried the very same solutions to no avail. I’m curious if you’ve come to a solution?

The only things I haven’t tried yet that may confirm the issues are a new set of RAM, and removing the CPU to check for bent pins. I worry that removing the CPU may void the warranty, and DDR5 ram is always so expensive that buying a set to test seems overzealous.

 

 Can anyone from Corsair comment??

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