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Corsair Sabre RGB Pro not working at boot.


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This issue started yesterday. The mouse is about a week old.

Whenever I restart my computer, or start it from a complete shut down, the mouse does not work. I can get into device manager with the keyboard and found that the device failed to start due to a "Device Descriptor Request Failed"

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I can uninstall the device in device manager then choose detect changes and the mouse will detect fine. I can also unplug the mouse and plug it back in and it will work normally. As soon as the system restarts or shuts down the problem comes back.

I have tried:

-Soft resetting the mouse (hold left/right click while plugging in)

-Forced firmware install through iCue

-Unistalled the driver through device manager

-Installed a fresh copy of Windows 11

 

The store I bought the mouse from doesn't have any more in stock, so I can't exchange it right now. Would love to find a solution rather than return the item.

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  • Corsair Employees

Hello there,

If your connected Corsair devices are not detected upon booting up your PC or waking your PC from Sleep Mode, it may be because Windows has suspended some of your USB ports in order to conserve power. This may cause your devices to not be detected upon startup until you unplug and replug the device into the USB port.

You can fix this issue with the following methods: disabling USB Selective Suspend or allowing your device to wake your computer from sleep mode.

Disable "USB Selective Suspend"
Your first option is to disable the USB Selective Suspend setting. This will prevent your system from suspending the USB ports that your devices are connected to.

Open your system's Control Panel.
Click Hardware and Sound.
Click Power Options.
Click Change plan settings next to your selected power plan.

usb_selective_suspend_setting_-_change_plan_settings.jpg

Click Change advanced power settings.
Select USB settings.
Select USB selective suspend setting.
Select Disabled in the dropdown menu.

usb_selective_suspend_setting_-_setting_disabled.jpg
Click Apply.

 

Enable your device to allow wakeup from sleep
The second option is to enable your device to allow wakeup from sleep.

Open your system's Control Panel.
Click Hardware and Sound.
Click Devices and Printers.
Right-click your Corsair device and click Properties.
Click the Hardware tab.
Click Properties.
Click Change settings in the new window.

device_hardware_properties_-_change_settings.jpg

Click the Power Management table.
Make sure the Allow this device to wake the computer checkbox is ticked.

allow_device_to_wake_computer.jpg

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18 hours ago, Corsair Blade said:

Hello there,

If your connected Corsair devices are not detected upon booting up your PC or waking your PC from Sleep Mode, it may be because Windows has suspended some of your USB ports in order to conserve power. This may cause your devices to not be detected upon startup until you unplug and replug the device into the USB port.

You can fix this issue with the following methods: disabling USB Selective Suspend or allowing your device to wake your computer from sleep mode.

Disable "USB Selective Suspend"
Your first option is to disable the USB Selective Suspend setting. This will prevent your system from suspending the USB ports that your devices are connected to.

Open your system's Control Panel.
Click Hardware and Sound.
Click Power Options.
Click Change plan settings next to your selected power plan.

usb_selective_suspend_setting_-_change_plan_settings.jpg

Click Change advanced power settings.
Select USB settings.
Select USB selective suspend setting.
Select Disabled in the dropdown menu.

usb_selective_suspend_setting_-_setting_disabled.jpg
Click Apply.

 

Enable your device to allow wakeup from sleep
The second option is to enable your device to allow wakeup from sleep.

Open your system's Control Panel.
Click Hardware and Sound.
Click Devices and Printers.
Right-click your Corsair device and click Properties.
Click the Hardware tab.
Click Properties.
Click Change settings in the new window.

device_hardware_properties_-_change_settings.jpg

Click the Power Management table.
Make sure the Allow this device to wake the computer checkbox is ticked.

allow_device_to_wake_computer.jpg

Thank you, I followed these steps but still have the same issue.

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  • Corsair Employees
3 hours ago, 76Silver911 said:

Thank you, I followed these steps but still have the same issue.

Let's try repairing iCUE next here. Please see the directions below:

Before repairing iCUE, delete the “Corsair composite virtual input device” driver.

  1. Open Device Manager.
  2. Select Human Interface Devices.
  3. Right-click Corsair composite virtual input device and select Uninstall device.
  4. Tick the Delete the driver software for this device checkbox, and then click Uninstall.

    Delete_driver_checkbox.png
     
  5. Rerun the installation file for iCUE and select Repair.

    (iCUE4)

    mceclip1.png
  6. Follow the instructions for repairing iCUE.
  7. Reboot your PC.
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2 hours ago, Corsair Blade said:

Let's try repairing iCUE next here. Please see the directions below:

Before repairing iCUE, delete the “Corsair composite virtual input device” driver.

  1. Open Device Manager.
  2. Select Human Interface Devices.
  3. Right-click Corsair composite virtual input device and select Uninstall device.
  4. Tick the Delete the driver software for this device checkbox, and then click Uninstall.

    Delete_driver_checkbox.png
     
  5. Rerun the installation file for iCUE and select Repair.

    (iCUE4)

    mceclip1.png
  6. Follow the instructions for repairing iCUE.
  7. Reboot your PC.

I did a fresh install of windows 11 and still have this problem. All bios and firmware are up to date in for my motherboard and all corsair devices.

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  • 2 months later...

I have the same Isue, (there are also many reporting this Problem on Amazon)

any solution ??

The Problem also exists in the UEFI Bios. After reboot the mouse does not work in UEFI Bios. Unplug and Plug in-> it works.

So it ist not a Windows/Driver/.. Problem..

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  • 2 months later...

I have had the same issue since I bought this mouse. Love the mouse but hate this problem. I also did ~20 hours of research on the internet and tried everything to no avail. Now I built a new pc, I thought that it was a problem of my old motherboard but it seems that it was not it and it still doesn't work at boot, even having this 8 year harware gap and a completely new pc didn't help the mouse. I was offered a new mouse as a warranty compensation after I created my own topic last year, but I refused thinking it wouldn't help as the mouse is functional, it just seems that software is messed up. I hoped a newer versions of iCUE might fix it... didn't happen.

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