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ICUE auto profile switching sometimes causes audiodg.exe to crash


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I have iCUE 3.38.61 installed and can't update because my mouse (Sabre RGB) is not supported in iCUE 4. Last month I got a Corsair HS60 Pro headset and since then, I've discovered what seems to be a bug, regarding the way iCUE automatically switches between profiles. When launching a game, iCUE successfully switches to the profile I have set for that game. However sometimes (I'd say 4 out of 10) iCUE causes audiodg.exe to crash. How I found out? One day I was playing GTA 5 and at some point minimized the game to check Discord and after switching back to GTA, all in-game sounds where muted. All other sounds worked fine except GTA. I fixed it by restarting the game. After looking at event viewer data I found out audiodg.exe had crashed.

After reproducing the issue a few times, I came to the conclusion that there's a small chance for it to occur whenever iCUE is auto-switching from one profile to another. Also, without checking the event viewer it's kinda hard to tell if audiodg.exe has crashed or not, since most sounds and programms are not affected, with the exception of GTA 5 and Discord (if on a call/voice channel I have to leave and join again).

Also there are two variants of this problem. In the first one the exception code in event viewer is 0xc0000005 and the faulting module path is C:\Windows\system32\9EarsSurroundSound.dll and in the second one, the exception code is 0xc0000374 and the faulting module path is C:\Windows\system32\ntdll.dll.

I hope this information can help fix this problem in a future update for legacy software/devices.

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  • 1 month later...

Totally same issue here with ICUE4.

It appears when switching profile or log out windows account, and fix if I delete 9EarsSurroundSound.dll in system32.

Don't want to be mean but ICUE is just a mess application that causing so many problems.

螢幕擷取畫面 2022-04-04 222326.png

螢幕擷取畫面 2022-04-04 222311.png

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  • 2 months later...

Faulting application name: iCUE.exe, version: 4.24.193.0, time stamp: 0x627bd766
Faulting module name: ntdll.dll, version: 10.0.22000.708, time stamp: 0xb998b765
Exception code: 0xc0000374
Fault offset: 0x000000000010c729
Faulting process id: 0x4ab4
Faulting application start time: 0x01d87d7b2228c882
Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

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