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- Distortion - CORSAIR VIRTUOSO RGB Wireless SE


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Hi there,

 

So every time i switch a program, open an internet page or just randomly do anything, my headset goes into some distortion mode (can't think what else to call it). Where basically everything sounds fuzzy. 

I've uninstalled the drivers and reinstalled them, that seem to work for about 16 hours, but then it started doing it again. 

The only temporary workaround is that I can right click on the speaker icon in the taskbar/windows clock area, and switch between Spatial Sound: Windows Sonic for Headphones, Dolby Atmos for Headphones, DTS Headphone:X and DTS:X Ultra. Which fixes the issue until i do something else and it just goes into fuzzy mode again. 

Or if i switch to wireless on the headset, that seems to knock the distortion off. (but obviously can't use it wirelessly all the time). 

iQue software is full up to date. 

Headset is up to date. 

Windows 10 is working fine and no other issues.

Side note, I also use a Sony wireless headset with my pc (audiophile), with zero issues. 

Hoping someone has a fix for this?

 

Kind regards,

Dragonfyr

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  • Corsair Employees

HI,

Make sure the setting is disabled:

 

    Open Control Panel and select Hardware and Sound.

    Click Power Options.

    Click Change plan settings next to your current selected power plan.

    Click Change advanced power settings.

    Click the + button next to USB settings.

    Click the + button next to USB selective suspend setting.

    Click the setting and select Disabled.

Try this if this does not resolve your issue:

Do the following steps EXACTLY and see if they resolve your issue.

 

Open up Windows Control Panel

Go to Device Manager

Click on Audio inputs and outputs

Right click on the corsair headset and select Uninstall Device

Unplug the headset from your computer and DO NOT plug it back in until the instructions state to.

Now restart your computer.

Once your computer is back up and running open Control Panel once again

Go to Uninstall Programs

Right click on the Corsair iCUE Software and select Uninstall

Restart your computer

Once your computer is back up and running open a browser and download the latest version of the iCUE software

Install the latest version of iCUE

Once iCUE is installed restart your computer one last time.

Once your computer is back up and running make sure iCUE is running and then plug your headset back in and test the functionality Dolby sound.

 

Let me know if this works or not for your situation.

 

 

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  • 3 weeks later...

Hi there,

 

Thank you for everyone's replies. I'm extremely busy. Will try the solutions in the next few days and reply to this thread with the results. 

 

Again, I really appreciate your advice. 

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