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Wired mode not working and eq not working on virtuoso se


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Bought my virtuoso se for black friday and recently the wired mode stopped working such as the windows audio test was working but not spotify discord youtube etc, meanwhile the eq was working until yesterday when i turned off my pc and now its not working at all my preset is not working and the audio just stays the same i dont know what to do to fix these issues.

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  • Corsair Employees

Hello Jontax,

We first recommend performing a clean install of iCUE. Please follow the steps below:

  1. Open your computer's Control Panel.
  2. Open the Programs and Features options.
  3. Select Corsair Utility Engine in the list, and then select Uninstall.
  4. Press Window Key + R to open the Run command.
  5. Type %appdata% and press Enter.
  6. Delete any Corsair folders in the window that pops up.
  7. Return to the Run window and type %localappdata%.
  8. Delete any Corsair folders in the window that pops up.
  9. Open File Explorer and navigate to C:\Program Files (x86)\ for iCUE 3, or C:\Program Files\ for iCUE 4.
  10. Delete any Corsair folders in that folder.
  11. Type Regedit in the Run window and then click OK.
  12. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.
  13. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.
  14. Restart your computer.
  15. Download a new installer file for iCUE from Corsair.com and reinstall.

If you need assistance with these steps, please reach out to our support team by creating a Support Ticket here: https://help.corsair.com/hc/en-us/requests/new

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