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Whats with the terrible support?

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I submitted a ticket and get a robot response back by a corsair rep. I follow up to zero response. Its very simple really, the valve I ordered doesn't appear to close all the way and drips actually occur. It sits like \ instead of | when "closed" I literally broke a wing off trying to force it to close and be straight. Its brand new within the last 2 weeks. I have a plug in the end it just looks janky in a way. There was this and the jig that comes with the corsair tube bending kit that easily scuffs or marks the tubing. Even more so when paired with the dollar store hack saw that come with it. Marked a lot of my material 

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