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Virtuoso Audio Degrading Intermittently


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Hello,

I have a Virtuoso headset that's around 17 months old or so. Yesterday, it starting having this problem where the audio would turn crackly and otherwise low-quality suddenly. I've found I can fix this by resetting the dongle, but it usually goes back to the degraded state within an hour or so, sometimes more, usually less. Beyond the degraded state, it's also been having hitches independent of any other event where it'll crackle or make a high-pitched noise just once.

I've tried resetting iCue, updating it, updating firmware, etc. but to no avail. What should I do about this?

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