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iCUE Service "Extremly" High memory usage


thelettereee

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So this has been going on for quite some time that my iCUE or Corsair Service has been using upwards of 1GB of memory at a constant rate. It never drops below 1,088.x MB in Task Manager. I think it's quite excessive as I have seen it shouldn't really take more than 100MB if I'm correct. Although it doesn't necessarily bother me too much, it would be great if it could be fixed, although it's not that big of a deal, but it would be great if any of you have some tips that could help regarding this issue 🙂   (and for those of you wondering what devices i have connected to iCUE i have My Virtuoso Headphones and my Corsair Strafe MK.2 Keyboard and the slipstream wireless receiver.)

 

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Something is not right.  I pretty much sit on 25 MB with 9 devices connected.  Two things you can try:

1) Disconnect the headphones and receiver.  Then kill CUE and the Corsair service in the task manager before restarting.  See if that has any effect on the memory allocation.  The headphones are the one thing I don't use with CUE and there was some chatter about this a little while back.

2) Nuclear option - Do a clean install of CUE, right down to deleting regedit files.  Make sure you export any valuable profiles first and it is a pain to set CUE up again, but this often is the only method to clean up a bad interaction with the OS.  Link to directions below.

 

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

 

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The unplug and restart seems to have worked. Currently its sitting at 18.7MB which is a huge improvement as to what it previously was. If it happens again I'll update the thread. Thanks for your help. I'm glad it's resolved for now. 

 

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Keep an eye on it.  The discussion I remember was about escalating memory usage related to wireless headphones.  Hopefully it stays at the new low level, but this may be a workable reset when needed.  

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  • 5 months later...
  • 2 weeks later...

I have the same problem; it seems that the longer the service is running, the more memory it takes. I have it on a server thats on 24/7, and after it has been on for 1 week or 2, it takes over 1 gig of memory. so then I have to restart the service. and then it takes just under 20mb

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  • 4 weeks later...

When in google, Zoom or Teams meetings.

Have been seeing high GPU load in Microsoft Teams, but not helped by terrible high RAM usage by the 32bit Corsair service 1.4Gb. Machine pretty much hangs for about a minute to recover as the paging queue length grows during meetings. It's almost as if the service is not handling the wireless dongle unplug re-plug events, and leaking every time the device turns off, or perhaps when the USB driver unloads. Restarting is not a great solution, it's not a great product experience. But at least restarting the service is a clue I can use going forwards.

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  • 7 months later...

Okay, so this confirms what I was expecting. See, I thought having iCue jump between 8500-9000MB (no, I didn't misspell that) of RAM seemed a bit excessive. Also, whilst iCue is doing nothing I see it having a CPU usage of around 5.5-7% on an i9 13900K. Guessing thats not normal either, or is that to be expected? :/

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well, 7% is basically loading two of your cores at 100% 🙂 and that amount of ram usage is utterly bonkers.

it's definitely not normal

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  • 1 month later...
  • 1 year later...

Just had this issue a couple minutes ago. Corsair iCue component was taking 3 gigs of ram, which absolutely froze my whole pc (because im using 16 gigs) and i had to restart my pc from its power button. This really should be fixed (btw my only Corsair items are my keyboard (K65 60%) and my ram (forgot the name lol))

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  • 4 weeks later...

So for the last week I started having "hitching" issues with my system and didn't know what was happening. I looked at my AMD Adrenaline today and it was showing SUPER HIGH maxing out memory usage. So I look at task manager and, lo and behold, its iCue running my memory through the roof. So now I'm trying the restart option right now. If that doesn't work I will obviously be nuking and fresh installing iCue all over again. I don't have GPU acceleration turned on as far as I know, but this is still an issue with the iCue software itself. From what limited experience I have I'm guessing there's some kind of hitch up between the dongle and the software when you shut down. So it doesn't close and totally clear the memory information from the previous session. Thus causing a memory creep to happen.

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Over 2 years later and this app still has issues it seems. My pc has been crashing the past couple months. I just built it earlier this year. Been trying to figure out whats causing it. I just noticed that my Ram usage was at 21gig out of 32gig. Icue said its using over a gig which seemed odd. I turned off the monitoring widgets and that brought it down to 300meg. I decided to restart it, pressed quit, and my task manager froze for a couple minutes. When it came back my ram usage had dropped down to 10gig used. Something definitely going on here with this app. I leave my pc on constantly. I've used Icue for almost 10 years and don't remember it having this problem but I haven't really payed attention the last couple years. My last pc was on win10 and this one is on win11, maybe a win11 issue?

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I just had to restart my pc after I left it on for 8 hrs without attention (i went to sleep) the PC was on for 11 hours total, I forgot to turn off my Void Elite RGB wireless headset and I have a K55 wired keyboard connected. I came back to 6.2GB of ram usage by Corsair ICUE Component... I know I shouldnt leave my headset turned on but damn, It completely froze my PC and had to hard restart it. Also this is my RAM usage right after the restart, im using 64bit win10, but the numbers seem way too high even now (I am charging my headset from the PC at the moment, i dont know how much effect does that have)
 image.png.17104f33370c28c21bf26de1eb8590f4.png

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