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Harpoon RGB Wireless not working


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Hello everybody. 

My mouse stopped turning on, both on wifi and bluetooth and on the cable. I tried to perform the reset process as reported in support but without success. 

When I connect the cable and hold the side buttons, the led flashes white but there is no reset confirmation. I hold the side buttons a few more times and the led starts flashing without the buttons being pressed. At this moment pressing them the led turns red and I can move the cursor very slowly. Any idea what it could be?

 

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