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Nexus causes iCUE to crash after updating to the latest version


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After updating to latest version of iCUE (update done two days ago). iCUE crashes on startup when my Nexus is connected. When I disconnect the Nexus all works fine. If I plug it in again iCUE directly crashes. I've installed all the latest drivers for GPU and Chipset. Windows 10 is up to date as well.

Cheers,

Rab

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  • 3 weeks later...

Was hoping that then new iCUE version would resolve the issue but it didn't. Log file from when Nexus is plugged in when iCUE is already running beloe:

Cheers,

Rab

 

2022-02-08 21:23:39.821 I cue.dev.hidenumerator: Found device VID 6940 PID 7054 Usage Page 12 Usage 1
2022-02-08 21:23:39.821 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.821 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.821 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.822 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.822 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.822 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.822 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.822 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "feature")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.822 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.822 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.822 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.822 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.822 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.822 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.822 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.822 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000")("hid-direction", "output")("hid-type", "report")("hid-usage", "1")("hid-usagepage", "12")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.823 I cue.dev.hidenumerator: Found device VID 6940 PID 7054 Usage Page 1 Usage 6
2022-02-08 21:23:39.823 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_01\\7&67c50fe&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "6")("hid-usagepage", "1")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.823 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_01\\7&67c50fe&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "6")("hid-usagepage", "1")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.823 I cue.dev.mgr: Candidate device for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_01\\7&67c50fe&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "6")("hid-usagepage", "1")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))  not found.
2022-02-08 21:23:39.823 I cue.dev.mgr: No manifest for QMap(("bus", "hid")("devInstanceId", "hid\\vid_1b1c&pid_1b8e&mi_01\\7&67c50fe&0&0000")("hid-direction", "input")("hid-type", "report")("hid-usage", "6")("hid-usagepage", "1")("model-name", "CORSAIR iCUE NEXUS")("usb-pid", "7054")("usb-vid", "6940")("vendor", "iDisplay Technology Co., Ltd."))
2022-02-08 21:23:39.824 I cue.hid_device_detector: DeviceInstance(Path: "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_00#7&cb3cb40&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}", InstanceId: "hid\\vid_1b1c&pid_1b8e&mi_00\\7&cb3cb40&0&0000", ParentInstanceId: "USB\\VID_1B1C&PID_1B8E\\0463212201805\u0000") inserted.
2022-02-08 21:23:39.824 I cue.hid_device_detector: Add open task: "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_00#7&cb3cb40&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" with delay 0 ms.
2022-02-08 21:23:39.824 I cue.hid_device_detector: DeviceInstance(Path: "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_01#7&67c50fe&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}\\kbd", InstanceId: "hid\\vid_1b1c&pid_1b8e&mi_01\\7&67c50fe&0&0000", ParentInstanceId: "USB\\VID_1B1C&PID_1B8E\\0463212201805\u0000") inserted.
2022-02-08 21:23:39.824 I cue.hid_device_detector: Add open task: "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_01#7&67c50fe&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}\\kbd" with delay 0 ms.
2022-02-08 21:23:39.824 I cue.hid_device_detector: "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_00#7&cb3cb40&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" opened.
2022-02-08 21:23:39.824 C cue.hid_device_detector: Failed to open: "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_01#7&67c50fe&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}\\kbd"
2022-02-08 21:23:39.824 I cue.hid_device_detector: Mark all tasks as finished.
2022-02-08 21:23:39.825 I cue.devices: Begin attaching to "iCUE NEXUS" "(vid=1b1c, pid=1b8e)" "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_00#7&cb3cb40&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" status b= 0
2022-02-08 21:23:39.825 I cue.devices: End attaching to "iCUE NEXUS" "(vid=1b1c, pid=1b8e)" "\\\\?\\hid#vid_1b1c&pid_1b8e&mi_00#7&cb3cb40&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}" status a= 1
2022-02-08 21:23:39.825 I cue.devices: Created new device"iCUE NEXUS" "(vid=1b1c, pid=1b8e)"; ready:true
2022-02-08 21:23:39.825 I cue.devices: Initializing "iCUE NEXUS" "(vid=1b1c, pid=1b8e)"
2022-02-08 21:23:39.830 C cue.devices.idisplayHidDevice: "iCUE NEXUS" "Device initial animation is not complete yet. Re-try will be performed (1/10)."
2022-02-08 21:23:40.831 C cue.devices.idisplayHidDevice: "iCUE NEXUS" "Device initial animation is not complete yet. Re-try will be performed (2/10)."
2022-02-08 21:23:41.832 C cue.devices.idisplayHidDevice: "iCUE NEXUS" "Device initial animation is not complete yet. Re-try will be performed (3/10)."
2022-02-08 21:23:42.832 C cue.devices.idisplayHidDevice: "iCUE NEXUS" "Device initial animation is not complete yet. Re-try will be performed (4/10)."
2022-02-08 21:23:43.833 C cue.devices.idisplayHidDevice: "iCUE NEXUS" "Device initial animation is not complete yet. Re-try will be performed (5/10)."
2022-02-08 21:23:44.833 C cue.devices.idisplayHidDevice: "iCUE NEXUS" "Device initial animation is not complete yet. Re-try will be performed (6/10)."
2022-02-08 21:23:45.834 I cue.devices: Initialized true "iCUE NEXUS" "(vid=1b1c, pid=1b8e)"
2022-02-08 21:23:45.841 I cue.dev.mgr: Candidate device for QMap(("bus", "legacy")("usb-pid", "7054")("usb-vid", "6940"))  not found.
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  62
2022-02-08 21:23:45.841 W cue.dev.control.brightness_value: Get dpi brightness level failure
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  74
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  171
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  240
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  241
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  242
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  243
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  244
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  245
2022-02-08 21:23:45.841 W Unimplemented conversion for command:  237
2022-02-08 21:23:45.841 I cue.dev.mgr: Found candidate device for QMap(("bus", "legacy")("usb-pid", "7054")("usb-vid", "6940"))
2022-02-08 21:23:45.843 C cue.models.present_device: Cannot get model index for CorsairDevicePtr("iCUE NEXUS"; 0x2973d044830) Model does't contain the device.
2022-02-08 21:23:45.856 W cue.touchscreens.crossdevice: Attached SurroundStateChangeAction(0x2973e038690) to the device "ST100 RGB"
2022-02-08 21:23:45.856 W cue.touchscreens.crossdevice: Attached MicMuteAction(0x2973e038110) to the device "ST100 RGB"
2022-02-08 21:23:45.856 W cue.touchscreens.crossdevice: Attached EqPresetSwitchingAction(0x2973e038d70) to the device "ST100 RGB"
2022-02-08 21:23:45.856 W cue.touchscreens.crossdevice: Attached LightingLinkEffectSwitchingAction(0x2973e0387f0) to the device "ST100 RGB"
2022-02-08 21:23:45.985 I cue.devices.nxp: MouseMat LED colors change failed.  request timed out for ST100RGB
2022-02-08 21:23:45.985 I cue.devices.nxp: MouseMat LED colors change failed.  request timed out for MM800RGB

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  • Corsair Employees

Hi ,

 

We would suggest dosing a repair of iCUE

 

Attempt to repair the iCUE software.

 

Control Panel

Programs and Features

Right Click the iCUE software

Select Repair

Restart computer

Attempt to repair the iCUE software.

if this doesn't resolve your issue,

Contact Support @ https://help.corsair.com/hc/en-us

 

They can help you with this issue.

 

 

 

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