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Front usb-c port not working

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I recently bought a Corsair One a200. Everything works fine except for the front usb-c port. No device connected to this port is recognized. Portable hdd doesn’t work at all giving no signs of life and i have exactly the same behaviour with other peripherals. All of the above work fine when connected to other ports. The front usb-c port is dead. Any ideas? Can they have missed to connect the port to the motherboard? What should i do? Thanks in advance!

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