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Dark Core RGB PRO SE

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I want to run my Dark Core RGB Pro SE on wireless. I downloaded iCUE and paired the mouse to the wireless USB dongle. iCUE says the mouse is paired successfully to the dongle, but when I switch the mouse to wireless mode and unplug the cord, the mouse doesn't doesn't work. iCUE says that the mouse is "Unavailable", and I can't move cursor or click with the mouse. Anyone know how to resolve?

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