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HS60 dongle faulty


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Hi,

My HS60 dongle has a problem where it randomly stops working. My headset doesn't work at all when this happens. After I unplug and replug it, it starts working again. I've replaced the dongle, but the replacement is doing the same thing. It happens on every USB port my system has and all my drivers are up to date, iCUE too. What could the problem be?

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  • Corsair Employees

Hi MikeGuy,

Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS.

When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED.

See if that makes any difference. Hope this helps.

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