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How to do a K63 Wireless Dongle Firmware Update


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Hello,

 

I have been having a lot of trouble updating my K63 Keyboard's wireless dongle. I have updated the keyboard itself just fine, but the dongle update fails to start. 

 

How do you do this? I find the instructions provided very confusing. What is the order you should plug in the dongle and the keyboard? No matter what I do it will always be stuck in "Preparing" and never start. I have tried this in Windows 10 and MacOS

Screen Shot 2022-01-03 at 12.07.54 PM.png

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  • 4 weeks later...
  • 5 months later...

I've been having the same issue for months and I still don't see a fix on this bug. I have tried all different scenarios by following the instructions, installing and unnistalling iCUE both versions (Legacy and newer version) om windows 10 and 11 on different computers and nothing seems to work. Maybe since this keyboard is off the market they care less and don't support it anymore. Hopefully our voice will go out and reach somebody from Corsair.

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