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Virtuoso cutting out

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I am new to using forums so you will have to excuse me if i am doing something wrong.


My headset (corsair virtuoso) keeps cutting out (i hear something for 1/2 a second and then nothing for 4-10 seconds. this process repeats) when my cpu is under high load but game is still running smoothly without any frames dropped. This has been happening for just under a week and i have tried everything that i know of to sort it but haven't been able to fix the issue. I do not get this problem with my other audio device (presonus itwo)


Recently when i have been playing i have kept task manager open on another screen and have seen that 'Windows Audio Device Graph Isolation' is using over 30% of cpu. I ran the windows sound troubleshooter (screenshot attached somewhere here lol(if that doesn't work here is pastebin: https://pastebin.com/u4sMccBt)) which told me to turn off enhancements. In the properties for the headset where enhancements should be located, it is not there. I have read many things that say to reinstall drivers and it should show, but this only works for speakers and not for the headset. Along with this i have reset my pc and reinstalled all of the software including icue but still this does not solve the issue. 

Any help with this would be greatly appreciated as i cannot really play games until i have fixed this.


Pc specs:

cpu: I5 6600K 

gpu: Gtx 980ti

ram: 16gb maybe corsair vengeance

motherboard: asrock z270 pro 4 


task manager.png

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