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SP120 RGB Pro & Commander Pro not detected by ICue


Conch13
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Hello I really hope someone can help me out as I have been trying to figure this issue out for a few days now and nothing.

I bought a SP120 RGB pro last week for my new Acer TC-1660-EB11 and connected it through the Lighting Node Pro. The Lighting Node Pro was connected through the provided SATA connection and i plugged the USB directly into the motherboard USB header.

The fans spin and the lights work fine but I can't connect the fans or node to the ICue 4 software.

I purchased a Commander Pro thinking the Node wasn't working and after installing it was dis appointed to see that ICue still won't detect the Commander or fans.

 

Fixes i have tried are reinstalling, repairing, turning off the quick boot in windows and BIOS, uninstalling the drivers, downloaded USDBeview, playing with the device manager, restarting the box with the pin hole and unplugging/ replugging the SATA. Already sent a ticket to corsair but haven't received a response yet. Nothing has worked  and i'm starting to get frustrated I figured spending the 80 dollars on a commander pro would help and am now in the same boat.

Is there anything i have missed or any work arounds someone has figured out on here?

 

Edit: also have tried installing ICue 3 with the lighting node but not the Commander Pro.

Edited by Conch13
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1 hour ago, Conch13 said:

The fans spin and the lights work fine but I can't connect the fans or node to the ICue 4 software.

Can you elaborate on this point?  Does that mean CUE does not see the device (Commander Pro or LNPro)?  Or do you mean there are no fans in the Lighting Effects tab for the LNPro/C-Pro?

Edited by c-attack
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Can you show us your current iCUE home screen?

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Thank you both for the responses

I have uploaded a screenshot of my ICue.

 

c-attack: Neither the LN pro or Commander Pro are detected and the lighting effects tab is non existant.

things are now worse than before. There is now no RGB at all but the fans are still working, everything should be connected as directed. USB header in the motherboard. SATA connected to the Commander, temp sensors are plugged in, RGBs are in ports 1&2, fans are in 1&2

Icue.jpg

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What's on the Home Screen? That's the Dashboard - only system monitoring will show there. That said, I don't see any Corsair USB devices in that screen grab from USBDeView. So your home screen would be empty.

So that's the issue - it's not connected to USB. You've said that it's on the header ... do you need to enable that in the BIOS? At this point, it looks more like it's related to the Acer than to anything else.

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3 hours ago, DevBiker said:

What's on the Home Screen? That's the Dashboard - only system monitoring will show there. That said, I don't see any Corsair USB devices in that screen grab from USBDeView. So your home screen would be empty.

So that's the issue - it's not connected to USB. You've said that it's on the header ... do you need to enable that in the BIOS? At this point, it looks more like it's related to the Acer than to anything else.

Thanks for responding again DevBiker, today I returned the SP RGB PRO and bought a SP RGB Elite and the lightning node does connect. No issues with the lighting node core connecting and changing settings on the fans.

The Commander Pro is still not working, no connection and the RGB has now stopped working, just lets the fan spin.

I know the bios is on and the usb works with the new node I grabbed today.

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