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Void Elite and Talkdesk

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I'm using a program called Talkdesk for calling, and have been unable to get any audio out of my void elite.  Talkdesk recommends not using a wireless headset but I'm curious if anyone can help me understand why I would get absolutely no audio from my Corsair headset.  I'm okay with the occasional stutter due to wireless latency if I can get it working. 

Any advise or support is appreciated. 

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