zultan Posted December 25, 2021 Share Posted December 25, 2021 Hello I am having problems with your LS100 led bar unit. at first the kit was working although i was quite disappointed by the washed out colors of the video mode and the windows lag when the video mode is activated. this was happening in my windows 7 os. Now I have a separate fresh windows 11 installation and the latest icue version seems working much better. the video mode colors match the image a little better and I see no more windows lag. The real problem is that now the controller stops responding after a random amount of time regardless of whatever I am doing (i can be browsing the net or watching a video or gaming). the led bars turn mostly off with a few random colors flashing. nothing works anymore, not static color or any other preset. this happens both in windows 7 and 11. I tried to re flash the firmware (forced) but the issue is not resolved. Restarting the icue service or exiting and re opening icue also doesn´t work. the only way to have the controller working again is to unplug the power cable for a few minutes and then plug it in again. Obviously this isn't a real solution. can anyone help me please?? I bought quite a lot of corsair stuff for my latest build but I'm starting to lose my faith in the brand as i had issues also with my lighting node core and my ram sticks run quite hot even at low speeds.... I asked for help here on the forum several times but I never got any real solution, especially from corsair staff. as a loyal customer I don't feel "cared" at all... Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 25, 2021 Administrators Share Posted December 25, 2021 Please reach out to our support team at https://help.corsair.com for product assistance. 1 Link to comment Share on other sites More sharing options...
zultan Posted December 26, 2021 Author Share Posted December 26, 2021 9 hours ago, Technobeard said: Please reach out to our support team at https://help.corsair.com for product assistance. Hi thank you for your reply. I had a look at the support request form. Which category do you think fits best for the LS 100: accessories or product not listed? have a nice day, thank you Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 26, 2021 Administrators Share Posted December 26, 2021 Accessories I think. Link to comment Share on other sites More sharing options...
zultan Posted December 28, 2021 Author Share Posted December 28, 2021 On 12/26/2021 at 10:49 AM, Technobeard said: Accessories I think. since i couldn't find any solution anywhere on the net and considering it was working and suddenly stopped working on two different os showing the same issue I assume it's a hardware fault. I proceeded with the rma procedure through Amazon. Link to comment Share on other sites More sharing options...
zultan Posted December 31, 2021 Author Share Posted December 31, 2021 Hello. My LS100 replacement unit has arrived today. it seems to be working perfectly at the moment. I got a firmware update warning today that I never got before when I had the previous kit. The kit is working fine. Can anyone tell me if I should proceed with the update or just wait?? what do you suggest @Technobeard? You are the only one answering here. Thank you Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 31, 2021 Administrators Share Posted December 31, 2021 If it's working fine, personally I wouldn't bother with the firmware update. If you create a ticket, the support team may be able to give you better info. 1 Link to comment Share on other sites More sharing options...
zultan Posted December 31, 2021 Author Share Posted December 31, 2021 4 hours ago, Technobeard said: If it's working fine, personally I wouldn't bother with the firmware update. If you create a ticket, the support team may be able to give you better info. dear techno . thank you for your reply. You all just talk about tickets here. anyway I just realized the upgrade was mandatory otherwise icue wouldn't let me manage the device inb the control panel. I upgraded the controller and it works. thank you anyway. happy new year Link to comment Share on other sites More sharing options...
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