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LS100 stops working turning itself off or displaying a few random colors

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I am having problems with your LS100 led bar unit.

at first the kit was working although i was quite disappointed by the washed out colors of the video mode and the windows lag

when the video mode is activated.   this was happening in my windows 7 os.

Now I have a separate fresh windows 11 installation and the latest icue version seems working much better.

the video mode colors match the image a little better and I see no more windows lag.

The real problem is that now the controller stops responding after a random amount of time  regardless of whatever I am doing

(i can be browsing the net or watching a video or gaming).   

the led bars turn mostly off with a few random colors flashing.  nothing works anymore, not static color or any other preset.

this happens both in windows 7 and 11.

I tried to re flash the firmware (forced) but the issue is not resolved.

Restarting the icue service or exiting and re opening icue also doesn´t work.

the only way to have the controller working again is to unplug the power cable for a few minutes and then plug it in again.

Obviously this isn't a real solution.   can anyone help me please??

I bought quite a lot of corsair stuff for my latest build but I'm starting to lose my faith in the brand as i had issues also

with my lighting node core and my ram sticks run quite hot even at low speeds.... 

I asked for help here on the forum several times but I never got any real solution, especially from corsair staff.

as a loyal customer I don't feel "cared" at all... 

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9 hours ago, Technobeard said:

Please reach out to our support team at https://help.corsair.com for product assistance.

Hi thank you for your reply.

I had a look at the support request form.

Which category do you think fits best for the LS 100:   accessories or product not listed?

have a nice day, thank you

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On 12/26/2021 at 10:49 AM, Technobeard said:

Accessories I think.

since i couldn't find any solution anywhere on the net and considering it was working and suddenly stopped working

on two different os showing the same issue I assume it's a hardware fault.

I proceeded with the rma procedure through Amazon.

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My LS100 replacement unit has arrived today.  it seems to be working perfectly at the moment.

I got a firmware update warning  today that I never got before when I had the previous kit.

The kit is working fine.   Can anyone tell me if I should proceed with the update or just wait??

what do you suggest @Technobeard?   You are the only one answering here.

Thank you

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4 hours ago, Technobeard said:

If it's working fine, personally I wouldn't bother with the firmware update. If you create a ticket, the support team may be able to give you better info.

dear techno . thank you for your reply. You all just talk about tickets here.  

anyway I just realized the upgrade was mandatory otherwise icue wouldn't let me manage the device inb the control panel.

I upgraded the controller and it works. thank you anyway.   happy new year

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