W key having problems across 2 keyboards?

[Krum3y]

I recently had a problem with the w key on my k70 and managed to frustrate me enough to go and buy a new keyboard. So I bought the k100 figuring the issue wouldn't be present anymore but it still is. Everything will be fine until randomly I'll just stop moving in games. I have the unpress w and repress it for it to work. Its like it just stops registering that I'm even touching the key.

I've done the reset already but nothing. Is there a certain software that's suppose to be downloaded? This problem has been happening for a week now so I don't know if there is a problem with a update that I didn't know happened or its something on my end. But this is beyond annoying and if anyone can help I'd be GREATLY appreciative

[Corsair Angie]

On 12/15/2021 at 4:41 PM, Krum3y said:

I recently had a problem with the w key on my k70 and managed to frustrate me enough to go and buy a new keyboard. So I bought the k100 figuring the issue wouldn't be present anymore but it still is. Everything will be fine until randomly I'll just stop moving in games. I have the unpress w and repress it for it to work. Its like it just stops registering that I'm even touching the key.

I've done the reset already but nothing. Is there a certain software that's suppose to be downloaded? This problem has been happening for a week now so I don't know if there is a problem with a update that I didn't know happened or its something on my end. But this is beyond annoying and if anyone can help I'd be GREATLY appreciative

Hey Krum3y, sorry you're experiencing this issue - it sounds potentially like an iCUE issue - what iCUE firmware are you running and your keyboard? Please try a clean installation of iCUE just in case. Remember to export any iCUE profiles you'd like to save before performing the clean install.