Jump to content
Corsair Community

iCUE v4.18.209 still showing identical RAM kits as two different models.


Tsuki91
 Share

Recommended Posts

I noticed that my RAM kit that I bought a few months ago, I updated iCUE to v4.17 in hopes of seeing some cool patterns only to find out that it shows up as two different SKUs; the left stick is detected as "RGB PRO SL" while the right stick detects correctly as "RGB RT". I've followed step by step on the guide on how to do a clean install of iCUE, uninstalled Armory Crate (pure garbage IMO) and reboot my PC. Reinstalling iCUE did not help at all. Now, with v4.18, it still detected as two separate models. Did the same clean install as 4.17 but never worked in my favor.

What I want to know; is iCUE's supported DRAM only supports up to the "RGB PRO SL" lineup, OR one of the RAM stick from the same dual stick pack (RGB RT) has a different device ID despite having the same part number is what causing this "bug"? OR; this has some issues related to my new motherboard? This problem has caused me to have many sleepless nights! I really wish I could just uninstall iCUE, never to trust it or install it again. 😡

Screenshot 2021-12-16 041120.png

Screenshot 2021-12-16 040851.png

Link to comment
Share on other sites

What is the exact model number from the package?  It will be a long alpha-numeric string starting with “C”. Are all your serial numbers sequential?

Link to comment
Share on other sites

  • Corsair Employees

Are you able to utilize CPUZ to show the SPD information for both sticks installed in your system individually?

Link to comment
Share on other sites

Here's the CPUZ screenshot of both RAM stick's SPD information that's installed on my system.

Screenshot 2021-12-17 041059.png

Link to comment
Share on other sites

  • 1 month later...
  • Corsair Employees

Hey guys, apologies for the delayed reply.

Our team is currently looking into this and would appreciate it if anyone that sees this thread that is having the issue can PM me so I can personally handle this.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...