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iCUE 4 Keeps trying to update latest firmware on k100 rgb


Alex_276A
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Hi.

For the past month, iCUE has been trying to update my k100 RGB to the latest firmware version, even though the firmware was already on the latest anyway. The latest firmware is 0.32.262 at the time of writing, and iCUE tells me that it needs to update to 0.32.262. I go through the prompts of updating it anyway, and it says the update has been completed. I click "OK" and another prompt shows up saying it needs to update yet again. Since iCUE is stuck in this update loop, it also keeps the keyboard stuck in firmware mode as well.

I have to hard reset the keyboard and end iCUE in task manager to get out of this loop. However, the problem comes back after a few weeks and it's getting frustrating knowing that I still have this issue after reinstalling windows for issues unrelated to this.

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  • 2 weeks later...

I'm also having this issue after upgrading to 4.18.209. I'm downgrading back to 4.17.244, since i didn't have any issues with that version. Hopefully we can get a fix soon after the holidays.

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Here is the direct link to 4.17.244 if anyone needs to download it due to this firmware loop bug./

https://downloads.corsair.com/Files/CUE/iCUESetup_4.17.244_release.msi

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  • 2 weeks later...

Still seem to be having the issue with 4.17. Anyone else having issues with this firmware bug, and does Corsair ever chime in on the forums?

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  • 3 weeks later...

Yet again corsair manage to fail to acknowledge any of this, and neither is their support any better. Thinking about downgrading to iCUE 3 since 4 is a buggy mess. Thanks for your reply, I thought I was the only one since I see absolutely no record of this issue online.

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I'll reply here again here if I have any issues on iCUE 3.

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I cannot roll back to iCUE 3 as all my fan Rpm and Fan controls freeze and do not work properly, causing my CPU to thermal throttle. That's brilliant, I am forced to use iCUE 4.

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It's not CUE version specific and I would try working this from the hardware end instead.  If there was a local software error, the clean install of Windows should have resolved that.  Try doing to the keyboard soft reset in the link below.  If that does not work, contact Corsair Support with an eye toward them sending you a new K100.

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

 

Edited by c-attack
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  • 2 weeks later...

I talked to support since one of the first things I did was soft reset it, and it does fix it, but only temporarily. In a few weeks it comes back again with the same issue, and up until now that's how I have been doing it. My experience with support has been extremely poor, and just getting anywhere with them takes literal months. They do not read my initial emails nor my support ticket carefully, they fall back on basic troubleshooting steps that I have already done and said in the initial ticket, and I have got replies from 6 different people with copy and paste answers. It amazes me how poor my service has been, but in the end they did send me a new firmware image to reinstall directly to the keyboard and not through iCUE after 4 weeks. Then again when I ask them the firmware version they sent me a reply with "Reinstall iCUE" which is far from what I even asked. I hope I see the light at the end of the tunnel, since forcing the firmware image has stopped my issue as of now. Il report back if anything changes.

That or iCUE 4 is poorly made and executed. The fact my hardware monitoring sensors on the dashboard get wiped and disappear after rebooting my pc shows maybe it could just be the software that is awful.

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Unfortunately, everything support told me to do hasn't fixed anything. Il look into an RMA, which is extremely disappointing.

Screenshot 2022-02-12 114815.png

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I would completely drop iCUE if I could, but my fan controls and macros are tethered to it.

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  • 2 weeks later...
On 1/28/2022 at 1:37 PM, c-attack said:

It's not CUE version specific and I would try working this from the hardware end instead.  If there was a local software error, the clean install of Windows should have resolved that.  Try doing to the keyboard soft reset in the link below.  If that does not work, contact Corsair Support with an eye toward them sending you a new K100.

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

 

I believe I have fixed the issue. I had a third party application that was interfering with iCUE and its update detection. Furthermore, I had this program before and after reinstalling windows, which is the reason why I didn't catch it. I haven't gone through the RMA process as I thought there was one more troubleshooting step I could do. I deleted the program "SignalRGB" and have not experienced this issue in over 3 weeks.

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  • 2 months later...

Yup, I'm confirming this is a third party program conflict. This issue has not cropped up at all in an additional 2 months.

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  • Corsair Employees

@Alex_276A Thank you for posting an update to this issue and for letting us know. I'm glad that the issue could be solved!

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