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Corsair Virtuoso - Need dongle firmware


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Today my headset randomly decided to brick itself. It was connected via wireless mode with the dongle but couldn't mute the mic, switch to wired, also had no overall "control" to say over the headset. I did a shutdown by holding the mic mute button down and that seemed to fix half the issues.

So now I am able to use the headset completely fine but ONLY in wired mode. When I go to icue to pair the dongle shows up but nothing ever happens after I click pair. I've tried downloading old icue firmware and then the dongle doesn't even show in the software. My buddy had a similar issue with his Virtuoso and downloading an older firmware and forcing it to update it solved his issues. However, I can not find a download for any older or even the latest dongle firmware.

TLDR: Headset bricked, fixed, dongle still bricked. Need latest or older dongle firmware to try a force update. I have the non special edition, carbon corsair virtuoso.

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19 hours ago, R3IDx said:

Today my headset randomly decided to brick itself. It was connected via wireless mode with the dongle but couldn't mute the mic, switch to wired, also had no overall "control" to say over the headset. I did a shutdown by holding the mic mute button down and that seemed to fix half the issues.

So now I am able to use the headset completely fine but ONLY in wired mode. When I go to icue to pair the dongle shows up but nothing ever happens after I click pair. I've tried downloading old icue firmware and then the dongle doesn't even show in the software. My buddy had a similar issue with his Virtuoso and downloading an older firmware and forcing it to update it solved his issues. However, I can not find a download for any older or even the latest dongle firmware.

TLDR: Headset bricked, fixed, dongle still bricked. Need latest or older dongle firmware to try a force update. I have the non special edition, carbon corsair virtuoso.

 

19 hours ago, Neto said:

Here, the same problem also happened and at the same time

Hey R3IDx and Neto - what are the firmware versions of your VIRTUOSOs and your dongles? 

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Hi all,

I've messaged everyone here regarding this issue. For users who encounter this thread in the future:

If you are encountering the issue of only your VIRTUOSO/dongle being on firmware 5.x.xx, but not its companion (ex. VIRTUOSO receiver is on 5.5.102, VIRTUOSO headset is on 0.17.149), I'm reiterating to PLEASE message me with the following information below. You do not need to provide any information in this topic.

  • Screenshot of your iCUE's "Updates" tab in settings... must have VIRTUOSO + receiver visible in screenshot. (Click cogwheel at top right>Updates) - example below

OR

Send me your VIRTUOSO model (ex. CA-9011180-NA), and current firmware version for both the VIRTUOSO and its dongle and list of other CORSAIR devices in your setup

image.png.84979e0bfacdf19f76039bc3273db24f.png

  • What firmware version your VIRTUOSO's dongle was on before the update to 5.5.102 (only if you remember, otherwise it's OK!)

I will provide the firmware and installation steps for your headset if necessary. After installing the proper firmware, you will be able to initialize pairing without issue.

If you are unsure of which exact model you have, it can be found under the right earpad. Turn the earpad gently in a clockwise fashion to remove it - the part number (ex. CA-9011180-NA) should then be revealed. I only require your part number, no need to provide your serial #.

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PART NUMBER: CA-9011180

My Corsair Virtuoso RGB Wireless SE were working perfect since i bought them.
I got them on June 2021 new and I haven,t got a problem never.
I,m from Spain.

But since yesterday started to not work wirelessly and just wired without explanation.

My dongle flashes red and then stays white for long until it turns off
I tried to restart them and by turning them ON/OFF they work for few seconds but the headsets turns off again and the dongle keeps connected for a while until it turns off as well

I dont understand why happens this, i supposed that it,s because some firmware issue
Because my firmware version on the dongle is previous of the headset version

My ICUE Version: 4.18.209
My Headset version: 0.17.149
My dongle version: 0.16.80

I hope you will bring me the firmware versions, older or whatever it needs to put it on both of them to get them working 

As i get for sure it`s because of this that doesn,t work as they have never been damaged.

Thanks.

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1 hour ago, NachoPuebla00 said:

PART NUMBER: CA-9011180

My Corsair Virtuoso RGB Wireless SE were working perfect since i bought them.
I got them on June 2021 new and I haven,t got a problem never.
I,m from Spain.

But since yesterday started to not work wirelessly and just wired without explanation.

My dongle flashes red and then stays white for long until it turns off
I tried to restart them and by turning them ON/OFF they work for few seconds but the headsets turns off again and the dongle keeps connected for a while until it turns off as well

I dont understand why happens this, i supposed that it,s because some firmware issue
Because my firmware version on the dongle is previous of the headset version

My ICUE Version: 4.18.209
My Headset version: 0.17.149
My dongle version: 0.16.80

I hope you will bring me the firmware versions, older or whatever it needs to put it on both of them to get them working 

As i get for sure it`s because of this that doesn,t work as they have never been damaged.

Thanks.

Hey NachoPuebla00 - make sure you PM Corsair Albert with the information as well and he can help you from there. 

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15 hours ago, NachoPuebla00 said:

PART NUMBER: CA-9011180

My Corsair Virtuoso RGB Wireless SE were working perfect since i bought them.
I got them on June 2021 new and I haven,t got a problem never.
I,m from Spain.

But since yesterday started to not work wirelessly and just wired without explanation.

My dongle flashes red and then stays white for long until it turns off
I tried to restart them and by turning them ON/OFF they work for few seconds but the headsets turns off again and the dongle keeps connected for a while until it turns off as well

I dont understand why happens this, i supposed that it,s because some firmware issue
Because my firmware version on the dongle is previous of the headset version

My ICUE Version: 4.18.209
My Headset version: 0.17.149
My dongle version: 0.16.80

I hope you will bring me the firmware versions, older or whatever it needs to put it on both of them to get them working 

As i get for sure it`s because of this that doesn,t work as they have never been damaged.

Thanks.

 

13 hours ago, Corsair Angie said:

Hey NachoPuebla00 - make sure you PM Corsair Albert with the information as well and he can help you from there. 

what do you mean?? it's not enough with posting this here?? what do I need more???

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Hello, my headset has firmware  v.0.17.149 and my dongle is v.0.16.80. Is there anyway I can get the dongle firmware update? Since iCUE 4 I've had problems with my headset. They were crystal clear and now theres a subtle static that becomes more noticeable with people talking. Hoping a firmware update can help. I see others on 5.x.x and I don't even have 1.x.x 😞

 

Edited by Sturmx
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5 hours ago, subaruwrc said:

Hello

I need an fw for the usb stick too.

5.5.102 is currently installed but the headset is not working in wireless mode.

I would like to force update the stick.

headset has 0.17.149 fw

thanks

 

 

Hey subaruwrc, make sure to PM Corsair Albert so we can get you the help you need faster.

1 hour ago, Sturmx said:

Hello, my headset has firmware  v.0.17.149 and my dongle is v.0.16.80. Is there anyway I can get the dongle firmware update? Since iCUE 4 I've had problems with my headset. They were crystal clear and now theres a subtle static that becomes more noticeable with people talking. Hoping a firmware update can help. I see others on 5.x.x and I don't even have 1.x.x 😞

 

Hey Sturmx, go ahead and PM Corsair Albert as that will get to him faster so he can help you out. Thanks.

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  • 2 weeks later...

Hi, my part number is CA-9011186.

I've had two different virtuosos and the same problem happened when I updated a firmware. The dongle firmware version is 5.5.102 and the Virtuoso's is 0.17.149. I'm not sure which the previous version is, but I downloaded iCUE again in early December if that helps. I'd really appreciate some help. Thank you for the info and help!

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1 minute ago, Suryà279 said:

Hi, my part number is CA-9011186.

I've had two different virtuosos and the same problem happened when I updated a firmware. The dongle firmware version is 5.5.102 and the Virtuoso's is 0.17.149. I'm not sure which the previous version is, but I downloaded iCUE again in early December if that helps. I'd really appreciate some help. Thank you for the info and help!

 

I'm sure @Corsair Angie is going to say the same, go ahead and PM @Corsair Albert

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Corsair Albert was clear - MESSAGE him. Don't post in this thread. I've updated his post to make that section bigger and more obvious.

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  • 5 weeks later...
  • Corsair Employees

We're still working to resolve this behavior with the firmware update.  In the meantime, please submit a ticket with our support team so that they can provide you with the appropriate files:

https://support.corsair.com/

We will be closing this thread to help ensure when an update is available, you all will be informed. Please continue this discussion in the following thread:

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