“Sabre RGB Pro” - CRP DISABLD - Firmware.bim corrupt

[leogabriel]

Last night I went to install my new mouse “Sabre RGB Pro” the ICUE didn't recognize the mouse, but it was working, I updated the ICUE to version 4.18.209.

Then ICUE recognized the mouse and appeared to update mouse, so I clicked on it, it started to download the file and the lights went out the mouse stopped working, I thought it was installing so I left it for a few minutes and went back to check, it stopped working.

So I unplugged and plugged in the mouse again and nothing the mouse stopped working, no lights come on and the cursor doesn't work.

I disconnected the mouse from the computer, located the small hole under the mouse and with a paper clip pressed the button and reconnected it to the computer and a firmware.bim file and the name of the unit CRP DISABLD appear.

I believe the firmware.bim file is corrupted and would like some help.

[Corsair Blade]

Hello leogabriel,

We would first suggest you try a soft-reset of the mouse. This will clear the mouse’s internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below:

1: Unplug the mouse.

2: Hold the left and right mouse click.

3: While holding the left and right mouse, plug in the mouse.

4: Hold the left and right mouse down for 10 seconds.

5: Release the left and right mouse.

 

[leogabriel]

Hi,

I did this procedure a few times and others suggested in; https://help.corsair.com/hc/en-us/articles/360025348571-How-to-Reset-your-computer-mouse#h_cb73eea10f0f-4307-b163-be234912d126

But nothing has changed the mouse still doesn't work, I did these procedures on several USB ports on two computers, to eliminate machine defect.

The mouse was sent to Corsair do Brazil, who found a defect and will replace the product.

Unfortunately this happened with a new product with no use, but I hope that everything is resolved.