Virtuoso SE Battery problem

[tincho004]

Im having the followin trouble with the VIRTUOSO SE and following versions of firmware...  i keep getting this "critital battery indicator even when i've been charging the headset for a while and yes ive tried different amounts of times and it keeps getting this bug, the device works fine but i dont know when the battery is really low until it auto turns off because of the battery runing out of charge... ive tried to force update both the dongle and the headset but the option is allways showing up greyed 

Edited December 11, 2021 by tincho004

[Corsair Blade]

Hi tincho004,

We're sorry for your experience with our product, first off.

Try soft resetting the headset by holding down the mute button for ~15 seconds while the headset is still on. It should shut off on it's own when done correctly.

This disconnects and then reconnects the headset's battery, which can help with battery-related issues such as this. Please try a soft-reset and let us know your results.

[tincho004]

Hello, ive tried doing what you told me but it doesnt work, still showing critcal battery charge when it lasts for hours like that.

[Great Grandma]

I'm expierencing the same issue and plan to just refund my headphones. Really disappointing as I wont be able to replace them until after the holiday now. Merry Christmas I guess.