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Using Corsair AX1600i Power Supply, Corsair Scimitar RGB Elite and in the Past a Corsair H100i

So far everything seems to have failed after a year of operation.
Support offered has been very unhelpful.

So first of I want to say it started with the death of my H100i water cooler. The motor died which lead to my CPU dying.
Second on a brand new PC my Corsair Scimitar would not retain its profiles and macros were not working till after reinstalling windows 3 times following steps and guides and also installing ICue more times then fingers I have on both my hands both manually and through setup.

Then when an update came out that fixed it... sometimes... the update I think caused both my
Scimitar to stop working every time it was lifted off any material. Changing hight in ICue does not fix.

Restarting several times does not fix as this has been an issue for half a year now.
I litrally thought it was the front cable that needed replacement so I asked support if I could buy a cable from them even if for £25. Talking £25 for some copper and plastic wrap with a molex on one side and a USB on the other to fix a mouse that was over £50. Refused. Tried asking for infomation regarding the parts so I could aquire it myself with no phyiscal resources from Corsair. Refused.

I ended up cutting the cable and making my own Molex adapter for the mouse which now has a cable that sticks out the side.
Only to find that did not fix my issue. The only way to fix my issue was to slam the mouse down hard every time it was lifted up.
Tried making another new cable for it and same result. Its a case of if the mouse is lifted at all from surface then optical sensor full on disables itself until slammed back down. I slam this £50 roughly on my mouse mat 50-100x a day now.

But the final reason why I am posting here is my CPU is constantly Current/EDP limiting via Intel Extreme Tuning even below its normal clock. I have to change the speed to 3/4ths its base clock to get the voltage low enough not to limit. I am unable to make my £2K CPU to reach full turbo like it used to daily.
Throttle stop also reports limiting on V Max and TVB and I am unable to access the Power Supply or change its settings/fan speed. Whole thing is just messed up even after more re-installs of Windows later and my PC blue screens I'm assuming from power issues
This setup is a year and a half old.

CPU stuck at 3.60GHz that is meant to be 4.9GHz
Cache stuck at 2Ghz too unable to shift.
Games bluescreen me
Using audio software bluescreens me
I effectively can't use my PC and after both support and all of Corsairs products failing I hold very little doubt that Corsair itself are after money

Spent £1K alone on my RAM and sometimes the RGB lighting Software Control just stops working and Bios keeps registering them at 2160 or something Mhz that I have to manually set to 3200Mhz


 

Edited by Sasha Fox
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  • Corsair Employees
Sasha Fox said:

Using Corsair AX1600i Power Supply, Corsair Scimitar RGB Elite and in the Past a Corsair H100i

So far everything seems to have failed after a year of operation.
Support offered has been very unhelpful.

So first of I want to say it started with the death of my H100i water cooler. The motor died which lead to my CPU dying.
Second on a brand new PC my Corsair Scimitar would not retain its profiles and macros were not working till after reinstalling windows 3 times following steps and guides and also installing ICue more times then fingers I have on both my hands both manually and through setup.

Then when an update came out that fixed it... sometimes... the update I think caused both my
Scimitar to stop working every time it was lifted off any material. Changing hight in ICue does not fix.

Restarting several times does not fix as this has been an issue for half a year now.
I litrally thought it was the front cable that needed replacement so I asked support if I could buy a cable from them even if for £25. Talking £25 for some copper and plastic wrap with a molex on one side and a USB on the other to fix a mouse that was over £50. Refused. Tried asking for infomation regarding the parts so I could aquire it myself with no phyiscal resources from Corsair. Refused.

I ended up cutting the cable and making my own Molex adapter for the mouse which now has a cable that sticks out the side.
Only to find that did not fix my issue. The only way to fix my issue was to slam the mouse down hard every time it was lifted up.
Tried making another new cable for it and same result. Its a case of if the mouse is lifted at all from surface then optical sensor full on disables itself until slammed back down. I slam this £50 roughly on my mouse mat 50-100x a day now.

But the final reason why I am posting here is my CPU is constantly Current/EDP limiting via Intel Extreme Tuning even below its normal clock. I have to change the speed to 3/4ths its base clock to get the voltage low enough not to limit. I am unable to make my £2K CPU to reach full turbo like it used to daily.
Throttle stop also reports limiting on V Max and TVB and I am unable to access the Power Supply or change its settings/fan speed. Whole thing is just messed up even after more re-installs of Windows later and my PC blue screens I'm assuming from power issues
This setup is a year and a half old.

CPU stuck at 3.60GHz that is meant to be 4.9GHz
Cache stuck at 2Ghz too unable to shift.
Games bluescreen me
Using audio software bluescreens me
I effectively can't use my PC and after both support and all of Corsairs products failing I hold very little doubt that Corsair itself are after money

Spent £1K alone on my RAM and sometimes the RGB lighting Software Control just stops working and Bios keeps registering them at 2160 or something Mhz that I have to manually set to 3200Mhz


 

 

Thank you for the continued support over the years based on the products you mentioned.  I followed up with Tech Support and it looks like you did create a ticket for the Scimitar Elite issues you mentioned, but didn't find anything for your AX1600i.  What I've done is created a ticket for you so one of our Technical Support team members can assist with troubleshooting your power supply.  They will be able to get your issue sorted out through our ticket system.

 

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Thank you very much.

I never reached out about the Cooler as it was just one of those things.
The RAM I've tried to manage and deal with over time but my CPU runn1ing at half speed and after all of the other product issues and support not able to sell a cable for half the price of the mouse, its why I made a post.

Over the years my I've lost a lot of things and my PC is one of the few things I still can hold onto. Due to physical issues I am unable to work so losing any part of my PC is something I cannot afford and due to the impact thats had on me I've found myself every day with less and less energy and have lost memories and knowledge on many things, if my computer just suddenly breaks then that's social communications, buying food, Income from small jobs I do such as 3D modeling and audio editing.

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Maybe a silly question about your cooler, has it been changed ? you say the pump died and now your CPU is still throttling. Do you have a new cooler installed?

Usually AIOs carry a 5 year warranty, so if you still have it, and it's covered it would be worth it to have it replaced.

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It may also be worth having a look at your CPU temps as well. You did not mention temps in your post. What CPU are you running and what Cooling solution do you have?

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  • 2 weeks later...

CPU is the 10980XE and Cooler is the ProSiphon with 4 FFB1424UHE-Ms from Delta. Didn't get notifications from my email about notifications Corsair want the receipt for my Powersupply which I can't find anywhere.

Came here to say that my mouse is finally kicking the bucket as well. Shorting out regularly and the cable is at a point I cannot easily repair without adding 6 new large cables and manually covering them in plastic heat tubes to make make shift wires in attempt to fix it. I don't make much and pretty much all I save goes on this PC. I literally have over 128 Tins of beans and Noodles to cut down on money xD

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CPU won't be throttling at those temps. Sounds like you need to hit the reset button on the bios. If you are referring to 4.9 being the boost clock your CPU is not going to run boost all the time on all cores unless you do some serious bios tinkering/overclocking. 

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It stays on VCore max on the default Voltage even after a bios reset. Tried to feed it more but it just won't do it anymore. Was fine for the first half a year of having it but now I can't even access the settings on my PowerSupply and CPU is straight up hard locked to non-turbo due to limiting. Tried to manally tweak a lot of settings even tried activating all core enhancement which is on my BIOs that forces all cores to the max turbo speed at all times but it starts up again limited. I don't tend to use Core enhancement due to preferring to make multiple steps and micro manage what gets put on what core. But even below Turbo speed it won't stop limiting it just can't even activate turbo full load or not.

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  • 6 months later...

Hi Sasha Fox, I know this is an old post, but I'm new to Corsair forums and have an AX1600i as well as a 10980xe, I'm curious to hear if you ever resolved your CPU throttling issues.

A stock 10980xe has the following stock turbo boost clocks:

2 cores at 48x

4 cores at 47x

12 cores at 43x

16 cores at 39x

18 cores at 38x

If you're doing AVX workloads, those clocks will be lower still.

If you're hitting 4.9GHz on any core, your CPU is overclocked. You might want to reset your BIOS and set your CPU back to stock as a first step to see if your CPU is functioning within specs.

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