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Does lubing void warranty?


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  • Corsair Employees
18 hours ago, Linition said:

I am considering lubing my K100 with the push-stem method, so without taking anything apart at all.
Considering keyboards sometimes come factory-lubed, that surely can't void the warranty, can it?

So tricky question but basically not necessarily - if lubing it causes issues that are inherently not from the keyboard itself then it can depend but yes, I understand where you are coming from 🙂 

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On 12/3/2021 at 7:52 PM, Corsair Angie said:

So tricky question but basically not necessarily - if lubing it causes issues that are inherently not from the keyboard itself then it can depend but yes, I understand where you are coming from 🙂 

Makes sense.
Does Krytox 205g0 have a chance to cause any problems for OPX switches, when applied in-between the stems and the inside of the housing, without opening the switches?

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According to this website, the stabs are supposed to come pre-lubed.
Mine didn't, in fact mine are so loose they sound like a box of lego, and that was the case with both keyboards I tested.
https://switchandclick.com/corsair-k100-review/

Also, the switches on the units of reviewers are clearly pre-lubed too, so why are mine not?

Edited by Linition
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  • Corsair Employees

According to this website, the stabs are supposed to come pre-lubed.
Mine didn't, in fact mine are so loose they sound like a box of lego, and that was the case with both keyboards I tested.
https://switchandclick.com/corsair-k100-review/

Also, the switches on the units of reviewers are clearly pre-lubed too, so why are mine not?

Hi Linition,

Since the keyboard is not lubricated to your expectations, let's go ahead and open a support ticket here. I've gone ahead and done so on your behalf, so keep an eye on your email, as someone from the Tech Support team should be reaching out to you soon regarding potential warranty replacement.

Thank you. 

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3 hours ago, Corsair Blade said:

 

Hi Linition,

Since the keyboard is not lubricated to your expectations, let's go ahead and open a support ticket here. I've gone ahead and done so on your behalf, so keep an eye on your email, as someone from the Tech Support team should be reaching out to you soon regarding potential warranty replacement.

Thank you. 

 

Thanks but I am not willing to go through my 4th return of a Corsair item in 2 weeks. 
My first M65 Ultra was too wobbly which screwed with my aiming, although your support claimed it's to support the tilt motion, the switch stems of the first K100 were ridiculously loose so I lubed the second, slightly less shaky K100 myself and the Nexus came with a defect display.

Plus after hearing "my mouse doesn't wobble, but it's a different model than yours" from your support as their reasoning for why they think mine shouldn't wobble either, I'm sure you can understand I have no more faith in your tech support. I'd much rather exchange experience and knowledge with whoever makes it into this forum than rely on a "tech support" who just read off a basic questionnaire for a living.

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  • 10 months later...
On 12/7/2021 at 1:16 AM, Linition said:

Thanks but I am not willing to go through my 4th return of a Corsair item in 2 weeks. 
My first M65 Ultra was too wobbly which screwed with my aiming, although your support claimed it's to support the tilt motion, the switch stems of the first K100 were ridiculously loose so I lubed the second, slightly less shaky K100 myself and the Nexus came with a defect display.

Plus after hearing "my mouse doesn't wobble, but it's a different model than yours" from your support as their reasoning for why they think mine shouldn't wobble either, I'm sure you can understand I have no more faith in your tech support. I'd much rather exchange experience and knowledge with whoever makes it into this forum than rely on a "tech support" who just read off a basic questionnaire for a living.

Yeah I had problems with my warranty and was hopping on here to check if lubing would void my k95. Sent mine in after having a completely dead light after ~3 months (looked dim after a week but was busy with school) and my replacement came with a good 6 keys already "pre-pulled" off the keyboard. This one definitely feels less responsive than my other K95 like it didn't get factory lubed and I definitely don't feel like going through another warranty process right now especially when I need my keyboard for school (even with the advanced RMA) looking @you Corsair on that one.

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