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Unable to install iCue 4 software


KreoNvx
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Hello, I have been tryting to install iCUE 4 for several hours now. The error I am getting is "The Older Version of iCUE 4 Software Cannot Be Removed." This is weird because I never removed it in the first place... just was not there randomly. I have been using iCUE for several years now and have had no issues other than this. 

 

I have reassured all past files were deleted and registry keys were deleted as well, but no luck. The program does not show up in the Control Panel either. None of my Uninstaller tools will detect it either. I've attached the log files from the crash report. The error codes are consistant from every time. 

System Specs: 

Ryzen 7 2700x

32GB RAM

msi gtx 1660 super

msi b550 MAG motherboard

 

If anyone can help that would be awesome!

msi log.pdf

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i have the same problem after uninstalling it causes f6 q code error asus mob so with icue v.4.17.244 on windows 11

is scary because my system is 100000000% corsair , so when icue is not installed everything is perfect but nothinhg works so i decied to make and change my m.2 ssd for 980 pro 2tb new and problem is there same as  i made hard reste delete everything 

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  • Corsair Employees
On 12/1/2021 at 7:15 PM, KreoNvx said:

Hello, I have been tryting to install iCUE 4 for several hours now. The error I am getting is "The Older Version of iCUE 4 Software Cannot Be Removed." This is weird because I never removed it in the first place... just was not there randomly. I have been using iCUE for several years now and have had no issues other than this. 

 

I have reassured all past files were deleted and registry keys were deleted as well, but no luck. The program does not show up in the Control Panel either. None of my Uninstaller tools will detect it either. I've attached the log files from the crash report. The error codes are consistant from every time. 

System Specs: 

Ryzen 7 2700x

32GB RAM

msi gtx 1660 super

msi b550 MAG motherboard

 

If anyone can help that would be awesome!

msi log.pdf 200 kB · 2 downloads

This is an issue of the MS installer.

Please use workaround mentioned in this Microsoft Support article:

https://support.microsoft.com/en-ca/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

 

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