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Harpoon RGB wireless don't connect with the dongle anymore??


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Hey!

I recently updated my mouse, but since that time I can no longer use it with the dongle. It only works with the bluetooth now. I tried to force a dongle update ( now on v.5.4.99), but it didn't change anything. I also did a mouse reset ( several time) , but still nothing. On the ICUE side, I uninstalled and reinstalled it (now on v. 4.17.244), but when I connect my mouse with a wire, it no longer appears in ICUE. So, I can't force a mouse update.

Can you help me ?

HArpoon RBG wireless: S/N:081120281154

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  • Corsair Employees

Hi Carnage0144,

If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE.

Before repairing iCUE, delete the “Corsair composite virtual input device” driver.

Open Device Manager.
Select Human Interface Devices.
Right-click Corsair composite virtual input device and select Uninstall device.
Tick the Delete the driver software for this device checkbox, and then click Uninstall.

mceclip1.png

Follow the instructions for repairing iCUE.
Reboot your PC.

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