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New Keyboard, and I already have issues...


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Just got the Corsair K55 RGB PRO Keyboard.  It is wired.  


When using the shift key to type the symbols under the regular numbered keys, it doesn't work.  So, I type 78% (I am using my old keyboard now) and the % sign does not show up.  It does nothing.  I tried all the other symbols, they don't work either.


I got the ICUE software installed.  Nothing on there helps it. I did the FN + F4 hold for 5 seconds, nothing happens, not even a message saying it's been reset to factory default. I tried unplugging it, and plugging it back in again, nothing.  I tried unplugging it, holding down the FN + F4 keys while unplugged/and plugged in for 10 seconds, plugged it back in and released.  Nothing. 


I updated everything, including firmware.  Anything I missed before I contact Corsair for a refund?

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