Corsair K70 RGB keyboard not detected by icue on startup. Resetting by replugging or switching to BIOS often results in keyboard becoming unresponsive.

[KittyKai]

Title. whenever i start my PC, iCue doesn't detect the keyboard, but i can type just fine. i try to either unplug-and-replug, or switch the polling rate switch on top from 4, to BIOS, to 4 again. sometimes it works, but often it will make the keyboard unresponsive. This does often make icue connect and recognize the keyboard, showing up in the icue interface and allowing reactive lighting to work and everything, but wont let me type anything even though each keypress will activate reactive lights.

[Corsair Angie]

On 11/27/2021 at 12:17 AM, KittyKai said:

Title. whenever i start my PC, iCue doesn't detect the keyboard, but i can type just fine. i try to either unplug-and-replug, or switch the polling rate switch on top from 4, to BIOS, to 4 again. sometimes it works, but often it will make the keyboard unresponsive. This does often make icue connect and recognize the keyboard, showing up in the icue interface and allowing reactive lighting to work and everything, but wont let me type anything even though each keypress will activate reactive lights.

Hey there KittyKai, sorry you are experiencing these issues. What is your headset, dongle and iCUE versions you are running? 

There are several things we can try here (besides possibly updating BIOS). You can try a performing a clean reinstallation of iCUE or the action of repairing iCUE as follows: 

If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE.

Before repairing iCUE, delete the “Corsair composite virtual input device” driver.
Open Device Manager.
Select Human Interface Devices.
Right-click Corsair composite virtual input device and select Uninstall device.
Tick the Delete the driver software for this device checkbox, and then click Uninstall.

Hope this helps. 
 

[KittyKai]

On 12/3/2021 at 1:41 PM, Corsair Angie said:

Hey there KittyKai, sorry you are experiencing these issues. What is your headset, dongle and iCUE versions you are running? 

There are several things we can try here (besides possibly updating BIOS). You can try a performing a clean reinstallation of iCUE or the action of repairing iCUE as follows: 

If a clean reinstall of iCUE does not resolve the issue, try repairing iCUE.

Before repairing iCUE, delete the “Corsair composite virtual input device” driver.
Open Device Manager.
Select Human Interface Devices.
Right-click Corsair composite virtual input device and select Uninstall device.
Tick the Delete the driver software for this device checkbox, and then click Uninstall.

Hope this helps. 
 

i dont know why headset would matter, but im using the corsair void pro RGB USB type. the keyboard is plugged in with the plug that has the image of a keyboard on it, and im using the latest iCUE, 4.17.244.

i tried both things you offered, clean reinstall and repair. it still wont connect without me switching modes, but it at least appears to no longer make the keyboard unresponsive, at least so far...

[Corsair Angie]

Sorry about that KittyKai, please keep me updated. Another suggestion is forcing a firmware update. Please also check out our Release Notes page as there has been an update. 

 

[KittyKai]

Quote

 

sorry for the late response, installing new hardware. 
it doesnt seem to have fixed 100% but it does USUALLY work well now unless i really screw with stuff
i'll consider it solved, thank you ❤️