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Dongle Firmware v.? flashing red and no longer connecting


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Hello, I am trying to figure out how my dongle doesn't work anymore. I am currently stuck in wired mode and would like some help towards my problem 

-Model Number CA-9011185-NA

-ICUE Version v.4.17.244

-Dongle Firmware v.? (it shows a question mark instead of the firmware code, it also shows a red warning sign that says that it wasn't able to connect it)

-Headset Firmware v.0.17.149

headset.png

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Hello, I am trying to figure out how my dongle doesn't work anymore. I am currently stuck in wired mode and would like some help towards my problem 

-Model Number CA-9011185-NA

-ICUE Version v.4.17.244

-Dongle Firmware v.? (it shows a question mark instead of the firmware code, it also shows a red warning sign that says that it wasn't able to connect it)

-Headset Firmware v.0.17.149

headset.png

Hello LuvSicPt.2, 

This is a more complex issue than we can easily tackle on the forums, so I have converted this to a ticket on your behalf for the Technical Support team. Please keep an eye on your email, and someone from that team should be reaching out to you soon regarding your dongle firmware issue.

Thank you.

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