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Check my RMA status???

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I've been trying to check my RMA status by telephone, and after 15 minutes on the phone, I've yet to find an extension that directs me to a live rep(the RMA extension directs me to a message from someone on maternaty leave...then the extension the message says to call is "not valid"). My RMA # is R79594. I Next-Day'd it on Monday, and I haven't heard anything since. I'd like to know when I'll be getting my ram back...
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