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K70 RGB MK.2 LP Win Lock key not working


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Hi, I got my keyboard about a year ago now and I've never been able to troubleshoot the Win Lock key not working. I've gone through these forums looking to see if there were similar issues that have been resolved, but I haven't found anything.

What should I do to try to fix this issue? It's the only key on the keyboard that doesn't seem to work and everything else does as it's supposed to.

Thank you in advance.

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  • Corsair Employees

Hello FamilyWolf,

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below:

1: Unplug the keyboard.

2: Press the Esc key

3: While holding the Esc key, plug in the keyboard.

4: Hold the key down for 10 seconds.

5: Release the key.

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  • Corsair Employees

If you the soft reset doesn't work submit a ticket, so we can provide the instruction for a hard reset.

You also check if is a software issue by repairing iCUE.

Attempt to repair the iCUE software.

Instructions:

Control Panel

Programs and Features

Right Click the iCUE software

Select Repair

Restart computer

 

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17 hours ago, Corsair Blade said:

Hello FamilyWolf,

We would first suggest you try a soft-reset of the keyboard. This will clear the keyboard internal memory, which often corrects issues such as the one you are experiencing. Please follow the directions below:

1: Unplug the keyboard.

2: Press the Esc key

3: While holding the Esc key, plug in the keyboard.

4: Hold the key down for 10 seconds.

5: Release the key.

I have tried this and still the key does not work.

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16 hours ago, Corsair Elito said:

If you the soft reset doesn't work submit a ticket, so we can provide the instruction for a hard reset.

You also check if is a software issue by repairing iCUE.

Attempt to repair the iCUE software.

Instructions:

Control Panel

Programs and Features

Right Click the iCUE software

Select Repair

Restart computer

 

I tried to do a repair on the iCUE software, but the system gives an error and cannot find the source to repair it.

As for submitting a ticket, where do I go for that?

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