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HS60 PRO with USB adapter shuts down randomly.

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Hello, after circa 1-2 hours of usage the USB adapter stops working and the whole audio in my pc shuts down. 
To "fix" this i have to detach the usb adapter and plug it into another port, then it starts working again. 

I'm using w10 and i have the latest version of ICUE installed, i hope that someone can help me troubleshoot this issue.

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  • Corsair Employees

Hello Claudio_Perroni,

Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS.

When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED.

See if that makes any difference. Hope this helps.

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