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Icue and DDR5


robmp11
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Does icue not work with corsair Dominator Platinum RGB DDR5 Ram not showing up in icue. Ver 4.17.244 thanks

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LoL same mother board.

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okay well at least that narrow it down. I have already created a support ticket with Corsair regarding this, I'm now gonna send a support ticket too Asus too to see if I can get an update. I'm assuming it will be an bios update but enough people will need to complain so they can fix it

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Are you guys talking about it missing as a device (so no RGB control) or not showing the timings on the dashboard?  You could try enabling SPD-Write in the BIOS. It is likely the very last setting in the Advanced Bios -> AI Tuning (or whatever it’s called on the A model) -> DRAM timing control. That should not need to be enabled for cue access, but we’ve seen that before on specific motherboard series. 

Edited by c-attack
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Yep not showing up in icue but figured icue maybe need updated to cover Dddr5 or should of worked right out of the box it's corsair's ram.

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  • Corsair Employees
44 minutes ago, robmp11 said:

Yep not showing up in icue but figured icue maybe need updated to cover Dddr5 or should of worked right out of the box it's corsair's ram.

The DDR5 memory is supported in iCUE 4.17. Based on the motherboard you said you have the likely issue is your BIOS does not have the SPD Write option set to Enable in your motherboard BIOS as c-attack stated.

Asus DDR5 motherboards default SPD Write to disable, this causes the iCUE software to not be able to communicate with the DDR5 memory modules. You can find the SPD Write setting in the AI Tweaker > Tweakers Paradise > SPD Write, and then set to Enable.

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  • Corsair Employees

Hey everyone - thank you for your patience on this matter and thank you for bringing it up to our support as well as ASUS' support.

If possible - can everyone here provide me what operating system you are using as well as iCUE software version? Also what type of motherboard you may be using. 

Besides updating BIOs and making sure everything else in your setup is connected and working properly - we have this update in regards to ASUS DDR5 motherboards and it follows: 

Please enable SPD Write in the BIOS if iCUE is not detecting DDR5 memory modules. Asus DDR5 motherboards defaults SPD Write to disable - this causes iCUE to be unable to communicate with DDR5 memory modules. Customers can find SPD Write setting in AI Tweaker (AI Tweaker -> Tweakers Paradise -> SPD Write Disable = False).

We are currently working with Asus to have SPD Write defaults to enable, just like how it is implemented on all of their DDR4 motherboards. This will be included in newer BIOS releases.

Let me know how this works for all of you and if there are still issues, please send a ticket to support

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1 hour ago, Corsair Angie said:

Hey everyone - thank you for your patience on this matter and thank you for bringing it up to our support as well as ASUS' support.

If possible - can everyone here provide me what operating system you are using as well as iCUE software version? Also what type of motherboard you may be using. 

Besides updating BIOs and making sure everything else in your setup is connected and working properly - we have this update in regards to ASUS DDR5 motherboards and it follows: 

Please enable SPD Write in the BIOS if iCUE is not detecting DDR5 memory modules. Asus DDR5 motherboards defaults SPD Write to disable - this causes iCUE to be unable to communicate with DDR5 memory modules. Customers can find SPD Write setting in AI Tweaker (AI Tweaker -> Tweakers Paradise -> SPD Write Disable = False).

We are currently working with Asus to have SPD Write defaults to enable, just like how it is implemented on all of their DDR4 motherboards. This will be included in newer BIOS releases.

Let me know how this works for all of you and if there are still issues, please send a ticket to support

This fixed it for me! thank you all for the help, shame that its not defaulted to this option!

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Also fixed here had to disable SPD write and now good thank you for your time. This was windows 11 pro but was a bios issue Corsair Angie.

Edited by robmp11
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On 11/19/2021 at 1:55 PM, robmp11 said:

Also fixed here had to disable SPD write and now good thank you for your time. This was windows 11 pro but was a bios issue Corsair Angie.

Have you been having any bsod since changing this option? nothing has changed for me besides changing this setting and I've experienced quite a few today. Also for me the memory started having a fit on icue and didn't want to stick with what mode/style I changed it too. Ive reverted the SPD setting back for now and it seems my computer seems to be stable again 

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No issues so far did you get the new bios for this board? (0702) this one I built for a friend I have a z690 hero but missing the ram as everyone is out.

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7 hours ago, ChickenNoodleSWOUP said:

Have you been having any bsod since changing this option? nothing has changed for me besides changing this setting and I've experienced quite a few today. Also for me the memory started having a fit on icue and didn't want to stick with what mode/style I changed it too. Ive reverted the SPD setting back for now and it seems my computer seems to be stable again 

I was getting freezing and bsod but had it set to 5200 in the bios now I'm @ 4800 and no issues figure bios not ready yet or a setting is causing this.

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