Open Package

[Whatatay]

I just received a package of TWINXP1024-3200XL memory that I ordered from NewEgg.com a couple days ago and the package is open.

 

I seem to recall reading a review about how difficult it was for the reviewer to open the package of Corsair memory he received and I know that they certainly wouldn't sell it in a store this way.

 

The packages just folds open like a book and the memory can fall out. I am concerned that since the package is open, the modules could have been damaged by static shock while handling to be shipped, used and returned, or even counterfeit. I haven't installed them yet and not sure what to do. Is it normal for Corsair memory to be shipped in an open package?

[Yellowbeard]

I can't speak for Newegg so you may want to contact them. However, since you bought the RAM new it is of course covered by the lifetime warranty. It's really up to but, I'd install them and test them. If they work you should be fine. If they got zapped by EMI they won't pass Memtest so I'd suggest trying that first. Is there any physical damage to the RAM or any signs of abuse?

 

RAM GUY and Newegg are your final authority on this but, I'd test them and use them if they work.

 

Good luck, Mike.

 

PS: I notified RAM GUY also.

[CMC_SAVAGE]

I seem to recall reading a review about how difficult it was for the reviewer to open the package of Corsair memory he received and I know that they certainly wouldn't sell it in a store this way.

Well all the packs of Corsair RAM I have, were easy to open.

Since NewEgg isn't an actual (walk in) store, I can see this being normal.

Retail stores may do something to thermal seal there packs to prevevent theft.

 

I would'nt worry too much.

I'll post some pics if you want.

[Whatatay]

Well all the packs of Corsair RAM I have, were easy to open.

Since NewEgg isn't an actual (walk in) store, I can see this being normal.

Retail stores may do something to thermal seal there packs to prevevent theft.

 

I would'nt worry too much.

I'll post some pics if you want.

 

Thank you for you input!

 

Sealed but easy to open, and already open are two different things. I also received a Pentium 4 CPU, retail version, from ZipZoomFly yesterday. Although the Pentium 4 box looks like it will be easy to open, the box flaps are not only sealed, they are designed to show if they have been opened. In addition, there is also special tamper proof tape on each sealed flap to indicate that the box has not been opened. Quite a contrast to the unsealed Corsair memory I received.

 

When I unwrapped the bubble wrap from around the Corsair memory, the package just popped open and one of the modules came out of place. Luckily it didn't fall out and hit the ground.

 

A person would have to be very careful, aware, and make a consciencious effort to hold the package together when handling it so as not to have the memory fly out. I can't see this being an advantage in an environment like NewEgg where people are running around grabbing parts to fill orders.

 

Newegg also shipped a video card to me that I ordered and it was sealed in shrink wrap just like you would find in a retail store. Somehow I can't see manufacturers sending unsealed packages to retailers who then must seal them. That's just asking for them to be damaged and lost in transit. By the way, the Corsair memory I ordered was listed as Retail and not OEM so I don't see why it would not be in a retail package like at a retail store.

 

I researched long and hard to come to the conclusion that Corsair was the best memory to get. Funny how I ordered the TwinX to have a matching pair of memory modules but because the package is unsealed, anything could have been put in their place. As far as I know, the original memory could have been removed from the heat spreaders and some cheap value memory put in it's place.

 

Perhaps I am making a big deal out of nothing but with all the counterfeiting and remarking of everything from auto and airplane parts, to computer chips, it doesn't give me a whole lot of confidence to pay close to $200 for Retail memory only to have it arrive in an unsealed and opened package. About the only reason I can see for doing this is so that they can sell opened, used, returned, and possibly defective memory as new. Please note, I am not saying this is being done, has ever been done, or ever will be done. It just doesn't make much sense to me. Here is a comment from one Newegg customer who posted a review about this memory

 

"Great ram! My first delivery was corrupted (Packaged was open when I got it, so what is there to suspect) Shipped it back to New-Egg and got brand new package, not open, and runs very nicely".

 

 

 

Anyway, thanks again and I would like to see pictures if you have the time.

[RAM GUY]

I am sorry about the trouble you had, but at this time the package is not sealed for a few reasons. But your reseller is one of our direct customers and they have an excellent reputation so I think as long as you deal with reputable companies you would not have any problems.

[Whatatay]

I am sorry about the trouble you had, but at this time the package is not sealed for a few reasons. But your reseller is one of our direct customers and they have an excellent reputation so I think as long as you deal with reputable companies you would not have any problems.

 

Thanks Ram guy. Would you mind explaining some of the reasons? I think I touched on a few and none of them seemed positive. I also mentioned the comments from a customer who got bad Ram from an open package, shipped it back, and then got a sealed package. Something doesn't smell right about this and the lack of an explanation of any legitimate reasons as to why the package isn't sealed doesn't help make me feel any better about it. Sounds like they are selling OEM memory as retail. Thanks again for replying.

[RAM GUY]

You are welcome to call us at 888-222-4346 and choose option "2" and then ask for Ram Guy and I will be happy to talk to you about this.

[CMC_SAVAGE]

I also mentioned the comments from a customer who got bad Ram from an open package, shipped it back, and then got a sealed package. Something doesn't smell right about this and the lack of an explanation of any legitimate reasons as to why the package isn't sealed doesn't help make me feel any better about it. Sounds like they are selling OEM memory as retail. Thanks again for replying.

Forget about someone else. Do you have any reason to think that the RAM would be either used or not Corsair? (have you tried it?)

As far as I know the standard packaging is the basic clamshell with no seal.

You should'nt have to cut it open.

As far as OEM is concerned, Corsair is a standard with alot of system builders.

Have you ever bought a OEM CPU? Same packaging, minus the fancy box and warranty.

[RAM GUY]

Well all of our modules come in a retail package. Only system builders can buy in bulk and they are not allowed to sell single modules. If they do we will no longer sell to them.

[Wired]

Here is a comment from one Newegg customer who posted a review about this memory

 

"Great ram! My first delivery was corrupted (Packaged was open when I got it, so what is there to suspect) Shipped it back to New-Egg and got brand new package, not open, and runs very nicely".

I also mentioned the comments from a customer who got bad Ram from an open package

Not what the post said. They said "corrupted" and then clarified it by saying it was open. Never said the memory didn't work, just that it was already open.

 

Side Note: NewEgg is SLOW to process orders!!! Ordered something last night, already got processed this morning, but hasn't been given to FedEx yet.

[Whatatay]

Not what the post said. They said "corrupted" and then clarified it by saying it was open. Never said the memory didn't work, just that it was already open.

 

Not what the post said. The post said the delivery (of Ram) was corrupted, not the package. The term "corrupted" is often used to describe defective Ram. I have never heard anyone describe a package as being corrupted because it was open. The poter ADDED the fact that the package was opened so to explain his suspicion as to why the Ram may have been corrupted. He did not clarify that what he meant about the corruption was that the package was open. Why would he even say the package was open if by saying "the delivery was corrupt" meant the same thing?

[Whatatay]

You are welcome to call us at 888-222-4346 and choose option "2" and then ask for Ram Guy and I will be happy to talk to you about this.

 

Why all the secrecy?? I made a post about receiving an open package of Ram. You said there are reasons that the Ram is sent in an open or unsealed package but wouldn't explain why. When I asked you for some of the reasons (in a Corsair Support Group) you say to call you.

 

If there are any good reasons, why not post just a couple of them here for everyone to see? Is it sold in a retail store this way? This is a Corsair Support Group and others may have the same concern.

 

I'd think you would want to dispel any notion that this is done so that defective and returned Ram can be resold as new because there would be no evidence of a normally sealed package being cut open. A sealed package would show evidence of being opened whereas an unsealed package would not.

 

You avoidance at giving any reasons publicly is giving me the impression that you and Corsair are trying to hide some dirty little secret. This may not be your intent but it is sure the impression I am getting. Being in customer service myself, that is the last thing I would want to impress on a customer. I am not asking you to write a book. Just post one or two reasons.

 

I felt I posted a legitimate concern. I didn't think it would be met with such secrecy and avoidance.

 

Hey if the Ram works, no big deal and my posts would have been a big to do about nothing (but I still wanted to post before installing the Ram rather then being blamed for it it not working due to my actions). If it doesn't work, it can be replaced under warranty so still no big deal. I can look past an open package and defective Ram and still be the biggest supporter of Corsair.

 

What I won't be able to look past if the Ram doesn't work, is the secrecy and avoidance at getting my questions answered on a Corsair support group regarding it. That would mean there is more to it then simply defective Ram.

 

As I said before, something doesn't smell right about this whole thing. If the tables were turned, I would want to do I all could to put a customer's mind at ease. I'd be bending over backwards to answer their concerns rather than responding with secrecy and avoidance by telling the customer to call so I don't have to post the reasons publicly. That only makes matters worse by making it look like there aren't any good reasons for selling Ram in unsealed packages and that Corsair is trying to hide that fact. That is not the impression I would want to give a customer or a group of them on a support group.

 

For those of you who want to respond with the following, I will save you the trouble -

 

He said to call and he would discuss it with you, what more do you want?

[Yellowbeard]

I'm still tingling with anticipation to find out if the RAM works or not. :D:

 

I'm not sure how RAM GUY agreeing to speak to you personally can be called secrecy and avoidance. Besides, this forum and RAM GUY are both here for 1 purpose; to offer support for Corsair products and make certain you have working RAM. Educating the world on packaging, reseller regulations, business ethics, corporate espionage, etc does not fall into this catagory.

 

And finally, Corsair is not the reseller here. IMO, you should be dealing with Newegg. If the RAM is defective, deal with them first. If they won't help, deal with Corsair direct on an RMA. This is not the Newegg Complaint Department.

 

Good luck and I hope you get your system working soon. I can only imagine that the RAM is not doing you much good if it's laying on a shelf in a semi-sealed package.

 

Mike.

[RAM GUY]

Moving this thread to Customer Care!

 

Whatatay

I fail to see how giving you a way to get in contact with me directly is suggesting secrecy. But what ever. And as I stated previously all of our modules come in a retail package and they are not sealed at this time, we looking into sealing the packages but the reseller have asked that they be able to put SN's on the modules is the main reason they are not sealed. In addition, Newegg has an excellent reputation as do most of our resellers; we do not sell to just any one. If they will not help you then please let us know and we will do our best to help you get this resolved.

 

And all reseller's should return all opened modules back to us for replacement with new modules should they get them back. However, Newegg is capable of testing modules and they have in the past re-sold opened packages but this is their choosing not ours and you should take that up with them. As I said all RMA's are replaced with new modules no exceptions. Weather or not I agree with them is not the issue. I cannot make decisions like that only if you or anyone is having a problem with our products what they might do to resolve the problem.

Hope that answers your questions, if not please let me know!

[Whatatay]

I'm still tingling with anticipation to find out if the RAM works or not. :D:

 

I'm not sure how RAM GUY agreeing to speak to you personally can be called secrecy and avoidance. Besides, this forum and RAM GUY are both here for 1 purpose; to offer support for Corsair products and make certain you have working RAM. Educating the world on packaging, reseller regulations, business ethics, corporate espionage, etc does not fall into this catagory.

 

And finally, Corsair is not the reseller here. IMO, you should be dealing with Newegg. If the RAM is defective, deal with them first. If they won't help, deal with Corsair direct on an RMA. This is not the Newegg Complaint Department.

 

Mike.

 

If not willing to post what are supposedly good reasons publicly on a support group is not secrecy and avoidance, then we will have to agree to disagree. Just the fact that you have a customer who thinks it is (and perhaps others reading the thread), should be reason enough IMO to post publicly to dispel that impression.

 

You say the purpose of the forum is for one reason (then list two) to offer support and make sure you have working Ram. I am sorry that my question did not fall under

"customer support". I thought by buying Corsair Ram and posting under the "General Questions" forum it would be the right place. I guess it would not fit under the "Customer Care" forum either. I wonder what one has to do other than buying CORSAIR Ram to be considered a CORSAIR customer and get what they feel is support.

 

I did not ask to educate the world on packaging, reseller regulations, business ethics, corporate espionage, etc. I would love for you to point out in my post where I did. I find it odd that you said not answering questions is not secrecy and avoidance but then have no problem making up things and saying that I asked them when I in fact did not. I was simply asking how Corsair packaged their Ram to determine if I have an issue with the reseller, as I can't believe it is sold in a retail B&M store this way.

 

I did not come here to complain about NewEgg. I came here to find out about how Corsair Ram is packaged. I didn't know that a Corsair support group is not the place to ask about something only Corsair would know about.

Perhaps creating even more closely definded Corsair forums would be a solution to keeping people like me out of the forums. Then again, since the purpose of the forums is only to support the customers (which according to you, doesn't include me) and make sure they have working Ram, why are there so many Corsair sub forums?

 

I guess I should have looked for some obscure packaging newsgroup or maybe contacted Kingston to see how Corsair packaged their memory???? I guess you are right in that it wouldn't make sense to ask the manufacturer. Next time I have a problem with my Ford car I will take it to the BMW dealer or better yet, take it to a plumber.

 

The Ram Guy says this is how the Ram is packaged so that is the end of it. I can't really say anything to NewEgg if that is how Corsair (carelessly) packages it. Had I received a bunch of replies from people saying that they all received their Ram this way, that would have made me feel better. With so many people here and so few responses of that type, I did feel it was odd to go to the trouble of testing and matching pairs of Ram only to put them in a package that they can easily fall out of. That is why I asked for reasons as to why that would be done.

 

As you mentioned it was wrong for me to ask Corsair how Corsair packages their memory in a Corsair forum. I didn't think I was stepping into forbidden territory but if Ram Guy doesn't want to answer publicly, apparently I was and there is nothing I can do about it.

 

I'd like to thank those of you who did take the time to reply with helpful responses. I am not going to waste anymore time with this only to be bastardized. I would like to post whether the Ram works but can see I am not welcome here. If the Ram works great. If it doesn't work, the only thing that has changed is that I will not be getting it replaced under warranty. I will be returning it and getting Ram from a different manufacturer.

[Yellowbeard]

Keep in mind first that I am not an official Corsair rep. My opinions are not those of Corsair. As far as making things up, I used a bit of a literary technique to illustrate a point.

 

It seems that you have chosen to isolate yourself on a pinnacle over a minute problem. You have been given multiple options and suggestions on how to resolve this issue yet you keep yammering on about a piece of plastic and Corsair packaging policies. However, your accusations don't sit well with people that appreciate the level of customer service offered here. Many recipients of this quality customer care (me included) help out here on their own time.

 

The fact that you have chosen to dissect my reply literally illustrates that you are looking for some type of feedback here that you are not going to get. Since we are descending into the realm of juvenile specificity read carefully:

Besides, this forum and RAM GUY are both here for 1 purpose; to offer support for Corsair products and make certain you have working RAM

The 2 aspects are for 1 purpose but since you are hungering for some other answer, I guess that slipped by.

 

If not willing to post what are supposedly good reasons publicly on a support group is not secrecy and avoidance, then we will have to agree to disagree. Just the fact that you have a customer who thinks it is (and perhaps others reading the thread), should be reason enough IMO to post publicly to dispel that impression

It's obvious that we disagree. However, I did a search and no one has ever posted here about this that I can find. Perhaps we can start a poll? I can only assume that IF this has ever occured before now, others have dealt with packaging anomolies in a different manner. You know, like testing it, RMAing it, calling the retailer, etc.

 

I wonder what one has to do other than buying CORSAIR Ram to be considered a CORSAIR customer and get what they feel is support.

I'm stumped here unless this is a trick question :confused: You don't get a warranty from Ford unless you buy a Ford car. You don't get a Ford warranty if you buy a BMW or some galvanized pipe.

 

When I read back over the thread here is what I see. You posted, and were offered info and suggestions. That was unsatisfactory to you so you posted several more times. RAM GUY offered to deal with you directly by phone. That was still not good enough. What has been accomplished? You used the thread to ostracize yourself. No one here has told you that you are unwelcome or that you are not entitled to post. There's an old anecdotal joke about this but it's too long to type here.

 

However, in the end, if a carrier pigeon dropped your RAM down your chimney or if a St. Bernard loped up with it in his brandy barrel, we still don't know if it works. Do you? Corsair owes you NOTHING more than they have already offered. But, by Corsair's own choice they maintain this forum to take that extra step to offer support. Go find another RAM company that has a forum and support like this.....wait, you can't because there isn't one.

 

Whatever happened to your RAM and the packaging is between you, the carrier, and Newegg. However, RAM GUY has offered to take time to speak to you personally and make sure that you have working RAM.

 

So, what more is owed to you?

 

LINK for Google Search for "obscure packaging newsgroups".

 

I did not come here to complain about NewEgg. I came here to find out about how Corsair Ram is packaged. I didn't know that a Corsair support group is not the place to ask about something only Corsair would know about. Perhaps creating even more closely definded Corsair forums would be a solution to keeping people like me out of the forums. Then again, since the purpose of the forums is only to support the customers (which according to you, doesn't include me) and make sure they have working Ram, why are there so many Corsair sub forums?

Hehe...the point of this place is not to keep you out. And, since we are talking about making things up, where did I say that this does not include you? And, where did I say this:

As you mentioned it was wrong for me to ask Corsair how Corsair packages their memory in a Corsair forum. I didn't think I was stepping into forbidden territory but if Ram Guy doesn't want to answer publicly, apparently I was and there is nothing I can do about it.

The more I read and re-read this thread in an attempt to make sense of it all, the more my head hurts.

 

The sub-forums are there to SUBdivide the many types of questions coming in. RAM GUY moved your post because after you posted, there was no need to leave it in the place you posted it. Since you have not given any system spex or symptoms, no one can help you on a technical level in GENERAL or ENTHUSIAST'S. Since you did not ask about COMPATIBILITY it does not fit there either. Same for WATER COOLING.

 

I fail to see how any one has made you feel unwanted. You've done that to yourself. You have been offered personalized assistance from the highest authority involved in Corsair support. I do think that your expectations are unreasonable. What do you want, a reply stating that a multi-million dollar RAM company and a multi-million dollar retailer are going to change the way they do things because of 1 complaint? I don't think it's going to happen. The only things you are entitled to have been offered to you, repeatedly.

 

Other than the plethora of information offered here what more do you want? I mean, what is reasonable here? You paid for NEW working RAM and you should get it. If you did not get it, you know how to go about rectifying that situation. If you are not happy with Newegg or Corsair it is your right to voice a complaint. You have done that too, along with hurling some unfair accusations. In light of that, you are still being offered the olive branch here by RAM GUY. In the end, you will end up with new working RAM from whatever vendor and maker you choose. So, a piece of plastic did not meet your expectations. I have bought close to a dozen orders of Corsair RAM in the same unsealed packaging you have and they all work great. So, what is the real point here? Purely hypothetically, if you were the RAM GUY for a day, how would you handle this?

 

I hope you resolve this to your satisfaction soon. It seems to be very stressful to you. After that, you are always welcome here as you are a Corsair customer. Keep in mind that the pre-sales potential customers are welcome also. That falls under the aspect of the 1 PURPOSE.

 

Good luck, Mike. :D:

[Wired]

Not what the post said. The post said the delivery (of Ram) was corrupted, not the package. The term "corrupted" is often used to describe defective Ram. I have never heard anyone describe a package as being corrupted because it was open. The poter ADDED the fact that the package was opened so to explain his suspicion as to why the Ram may have been corrupted. He did not clarify that what he meant about the corruption was that the package was open. Why would he even say the package was open if by saying "the delivery was corrupt" meant the same thing?

 

Sounds like the author spoke English as a second language.

 

Anyway, Ram Guy wasn't trying to be secretive (TBH, I don't even think he saw that possibility when saying to call), he's just trying to help out. He's not hiding anything, since he posted the answer to your question here (which he posted when you were writing your response most likely).

 

And excuse Mikey. He's off his meds :eek: :roll: :D: (No, I'm not kidding!)