Jump to content
Corsair Community

iCUE for MacOS w/k95 RGB Platinum XT


slickmickpdx
 Share

Recommended Posts

Issue:

  • Device not detected in iCUE for MacOS

Relevant specs:

  • Keyboard model: K95 RGB Platinum XT
  • Keyboard firmware: 4.11.25
  • iCue for MacOS version: 3.38.61
  • MacOS version: Big Sur 11.6

Troubleshooting steps taken:

  • Forced update of keyboard firmware via iCUE for Windows
  • Unplugged and replugged keyboard
  • Restarted iCUE
  • Uninstalled and reinstalled iCUE for macOS
  • Rebooted MacBook

 

Is this keyboard supported by iCUE for MacOS? I don't see it in this list (the K95 RGB Platinum is listed, but not the XT): 

 But it seems as though that forum is archived and the list has not been updated since 2019. I have found other postings from users who seemed able to use their Platinum XT with the software. However, iCue is not detecting my keyboard ("No devices detected!").

If this device is not supported, are there plans to add support for it in the future?

If it is supported, do you have any troubleshooting tips beyond what I've already attempted?

Thank you.

Link to comment
Share on other sites

  • Corsair Employees

What exact Mac are you attempting to use the keyboard with and how exactly are you plugging it into the system?

 

Link to comment
Share on other sites

  • Corsair Employees

If you have an official Apple Type-C to Type-A adapter try that. We have seen some issues with device detection when utilizing third-party docks/adapters on Macs.

Link to comment
Share on other sites

  • Corsair Employees
On 10/23/2021 at 3:55 PM, Djsquidguts said:

the software doesn't see my keyboard but yet i am typing on it

macos 11.6 latest version of

apple M1 chip

icue 3.38.61

What keyboard and how exactly are you connecting it to your 2020 Macbook Pro? 

Link to comment
Share on other sites

  • 2 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...