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iCUE doesn't detect devices


Benko98
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Hi. 
I have installed iCUE 3.x and it does not locate Ironclaw and Virtuoso. Devices are "working" but they are not in the iCUE. 
I have tried reinstalling, clean reinstall, soft reset and so on. Nothing works.

I also have K70 RGB MK.2 LP that perfectly works.
I'm using Windows 10 Pro 21H1.

Would appriciate if someone could help.  
Thanks in advanced!

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22 hours ago, Benko98 said:

Hi. 
I have installed iCUE 3.x and it does not locate Ironclaw and Virtuoso. Devices are "working" but they are not in the iCUE. 
I have tried reinstalling, clean reinstall, soft reset and so on. Nothing works.

I also have K70 RGB MK.2 LP that perfectly works.
I'm using Windows 10 Pro 21H1.

Would appriciate if someone could help.  
Thanks in advanced!

If you had iCUE 4 previously installed and updated the firmware on both devices that is going to be the cause of the devices not getting detected in iCUE 3 as the firmware you updated to is only supported on iCUE 4.

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4 hours ago, Corsair Notepad said:

If you had iCUE 4 previously installed and updated the firmware on both devices that is going to be the cause of the devices not getting detected in iCUE 3 as the firmware you updated to is only supported on iCUE 4.

Thx for the info. 
I guess there is no going back but thats okay but there is only one more thing bothering me. Every sound has a backround noise, like a white noise.
That was not here with the iCUE 3. 
Is there a way to fix it? 

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