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HS70 pro - No mic feedback / can't turn on

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I've had this headset for over a year but had this problem in the past few days.

I am unable to turn on mic feedback. In iCUE the sidetone is turned right down and I cannot turn it up. Using the mic on/off hardware button turns the mic on and off and I have verified that the mic is working, I just can't hear feedback.

iCUE version v4.16.194

Headset firmware v0.01

Windows 10 Home version 21H1 build 19043.1288

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