Jump to content
Corsair Community

Corsair Virtuoso White Noise PLS FIX THIS already!


Recommended Posts

No idea why, but my old account is gone. So i am gonna go to the main issue here.

 

PLS For the love of what's HOLY. Fix your headset. This white noise/static noise was reported in 2019. Nothing was done so far by Corsair. Like i said Nothing.

Notpad and the other guys they try to help. But like i said before. Nothing works. I will keep typing this over and over. ICUE is the fault for this issue! Without ICUE the headset works just fine. No issues. Why don't you fix this!? This headset was 200€ retail. This is unacceptable, for a premium product.   

Tell me. When audio play's the white noise kicks in at the same time?! At low levels is even worst. It's like i am listening to a bad MP3 audio track from early 2000s. 

I need Icue on the background to run my keyboard and fan's. And to check the battery of the headset. 

I probably wont buy any corsair product anytime soon. Too many problems. I am sorry. 

 

Devices by Container:

Corsair virtuoso wireless gaming headset 

Driver 06/05/2021

version 2.3.28.0

USB\VID_1B1C&PID_0A42&REV_0000&MI_00

 

(Corsair Virtuoso Wireless Gaming Headset)

06/12/2019

10.0.19041.1

MMDEVAPI\AudioEndpoints

 

This is the drivers with ICUE installed.

 

Specs:

GPU: MSI RTX 2070 Gaming 8G CPU: Ryzen 7 3700x MOBO: MSI AMD X470 GAMING PRO CARBON 

 
 

 

 

asdsdfsd.PNG

Link to comment
Share on other sites

After doing this. It's possible to remove the white noise from the headset. But the headset no longer supports the EQ from iCUE ,  8 Channel audio is gone, the max i can get is 2 channel 24 bit 48000mhz studio quality.   Edit -> 7.1 Surround Sound doesn't work. 

 

Strange the Corsair Virtuoso Wireless gaming headset driver is now different. 

26/08/2021

version 10.0.19041.1202 

Capturar.PNG

Edited by Local_Building1172
Link to comment
Share on other sites

  • Administrators

Here's the original post that pic came from:

On 4/12/2021 at 12:20 PM, Corsair Elito said:

Hi,

 

I would like to get some feedback on this fix and see if resolves your static issues on the Virtuoso.

 

PM me if you happen to remove the static or if this doesn't resolve the issue, thanks.

 

Please make sure:

 

1. Audio drivers are up to date

2. iCUE is up to date,

3. Disable spacial sound

4. You have tried a soft reset on the headset

5. Your audio is set to the highest quality in windows sound control panel

6. Make sure the setting is disabled:

Open Control Panel and select Hardware and Sound.

Click Power Options.

Click Change plan settings next to your current selected power plan.

Click Change advanced power settings.

Click the + button next to USB settings.

Click the + button next to USB selective suspend setting.

Click the setting and select Disabled.

 

 

To soft reset your Virtuoso headset make sure your mic is connected:

1. Make sure your headset is currently unplugged from the charger.

2. Make sure your headset is powered on.

3. Hold the Mute button on the headset down for about 15 seconds.

4. Switch the headset to wired mode and then back to wireless mode.

 

If this doesn't resolve the issue move on to the next steps.

 

 

 

On windows 10 called "Local Group Policy Editor." You navigate to it by typing "Edit Group Policy" in the Windows 10 Start Menu, then you will see the window. You need to navigate through the below branch.

 

Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions -> Prevent installation of devices not described by other policy settings -> Enable -> Apply

 

From this, restart your computer, then navigate to device manager. Click on view, then "Devices by container." Go to your headset and uninstall the device.

 

Afterwards, restart your computer, and make sure you have the latest version of iCUE installed. You need to navigate back to the policy and set it to "Not Configured" or "Disabled." If you do not do this, you will be unable to install your drivers.

 

After doing this, you will navigate back to iCUE and force a firmware update.

 

Link to comment
Share on other sites

19 hours ago, Technobeard said:

Here's the original post that pic came from:

 

That's what i have done.   the headset no longer supports the EQ from iCUE ,  8 Channel audio is gone, the max i can get is 2 channel 24 bit 48000mhz studio quality.   Edit -> 7.1 Surround Sound doesn't work. 

icue Headphone options doesnt work after all that.

 

Fix this stuff. Why should i be doing all of this when its a issue from your app?! Why should i be doing all of this when i payed 200€ for this headset? 

This is your fault.  An expensive headphone with issues. My 60€ old ones didnt had white noise or static noise at all. 

Link to comment
Share on other sites

  • Corsair Employees

Hi Local,

Can you try the following steps? Let me know if you still have issues.

Do the following steps exactly and see if they resolve the issue:

1. Open up Windows Control Panel

2. Go to Device Manager

3. Click on Audio inputs and outputs

4. Right click on the corsair headset and select Uninstall Device

5. Unplug the headset from your computer and DO NOT plug it back in until the instructions state to.

6. Now restart your computer.

7. Once your computer is back up and running Open your computer's Control Panel.

8. Open the Programs and Features options.

9. Select Corsair Utility Engine in the list, and then select Uninstall.

10. Press Window Key + R to open the Run command.

11. Type %appdata% and press Enter.

12. Delete any Corsair folders in the window that pops up.

13. Return to the Run window and type %localappdata%.

14. Delete any Corsair folders in the window that pops up.

15. Open File Explorer and navigate to C:\Program Files (x86)\.

16. Delete any Corsair folders in that folder.

17. Type Regedit in the Run window and then click OK.

18. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.

19. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.

20. Restart your computer.

21. From Device manager “Audio inputs and outputs” – uninstall -(High Definition Audio Device)

22. From Device manager “Sound,Video and game controllers” uninstall - High definition Audio Device

23. Download a new installer file for iCUE from Corsair.com and reinstall.

24. Plug in and tested headphones and all worked

25. Once iCUE is installed restart your computer one last time.

26. Once your computer is back up and running make sure iCUE is running and then plug your headset back in and test

the functionality of the EQ and Dolby Sound.

Link to comment
Share on other sites

23 hours ago, Corsair Elito said:

Hi Local,

Can you try the following steps? Let me know if you still have issues.

Do the following steps exactly and see if they resolve the issue:

 

1. Open up Windows Control Panel

 

2. Go to Device Manager

 

3. Click on Audio inputs and outputs

 

4. Right click on the corsair headset and select Uninstall Device

 

5. Unplug the headset from your computer and DO NOT plug it back in until the instructions state to.

 

6. Now restart your computer.

 

7. Once your computer is back up and running Open your computer's Control Panel.

 

8. Open the Programs and Features options.

 

9. Select Corsair Utility Engine in the list, and then select Uninstall.

 

10. Press Window Key + R to open the Run command.

 

11. Type %appdata% and press Enter.

 

12. Delete any Corsair folders in the window that pops up.

 

13. Return to the Run window and type %localappdata%.

 

14. Delete any Corsair folders in the window that pops up.

 

15. Open File Explorer and navigate to C:\Program Files (x86)\.

 

16. Delete any Corsair folders in that folder.

 

17. Type Regedit in the Run window and then click OK.

 

18. Go to HKEY_CURRENT_USER\Software\ and delete the Corsair folder.

 

19. Go to HKEY_LOCAL_MACHINE\SOFTWARE\ and delete the Corsair folder.

 

20. Restart your computer.

 

21. From Device manager “Audio inputs and outputs” – uninstall -(High Definition Audio Device)

 

22. From Device manager “Sound,Video and game controllers” uninstall - High definition Audio Device

 

23. Download a new installer file for iCUE from Corsair.com and reinstall.

 

24. Plug in and tested headphones and all worked

 

25. Once iCUE is installed restart your computer one last time.

 

26. Once your computer is back up and running make sure iCUE is running and then plug your headset back in and test

 

the functionality of the EQ and Dolby Sound.

 

Didnt fixed the issue. The moment audio kicks in,  White noise.

 

This are my specs

x470 gaming pro carbon

3700x ryzen

and nahimic/realtek drivers. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...