Jump to content
Corsair Community

Corsair Harpoon wireless dongle not detecting


Recommended Posts

I have been using the Corsair Harpoon wirelessly for a long time now, only plugging it in to charge every so often. I recently took my mouse with me to use in my apple mac while away from my main computer which all worked fine but now I'm back and have re-connected it to my main PC, windows isn't detecting the dongle..... I have updated all the firmware and software but still no luck. It works fine when I have it plugged in via the wire but not wirelessly. ICUE just has a question mark next to dongle firmware as seen in the picture. I have tried resetting the mouse but no luck. Any ideas? 

image.png

Link to comment
Share on other sites

  • 1 month later...
  • 2 weeks later...
  • 4 weeks later...
On 12/20/2021 at 2:04 PM, Corsair Fer said:

Please reach out to our support staff by opening a ticket at https://help.corsair.com

We may need to replace the dongle for you.  Have you tried all the ports in the back of your motherboard?

I have, I've tried them all included external additional ports

 

Link to comment
Share on other sites

  • Corsair Employees
On 1/16/2022 at 10:40 AM, AdWhiting said:

I have, I've tried them all included external additional ports

 

I see you've created a ticket.  I'll get someone on that for you soon.

Link to comment
Share on other sites

  • 6 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...