Jarmand83 Posted October 8, 2021 Share Posted October 8, 2021 Hi, I was just wondering if anyone else is experiencing lack of response from Corsair technical support when filing an RMA request? I opened a ticket over a week ago, it was assigned to a support staff member soon after but no reply from them at all. If anyone has any tips on how to get the ball rolling it will be much appreciated. Thanks Link to comment Share on other sites More sharing options...
muvo Posted October 8, 2021 Share Posted October 8, 2021 (edited) At the moment it can take 5 to 6 working days for support to contact you. So he should get in touch with you soon. Did you get your request right and got a ticket number? Edited October 8, 2021 by muvo Link to comment Share on other sites More sharing options...
Jarmand83 Posted October 9, 2021 Author Share Posted October 9, 2021 Hi Muvo, thanks for the help. The ticket was opened under the warranty RMA section and I was given the following ticket number #2004691040. Hopefully i get a response at the beginning of the week then as its now been 9days without any acknowledgement of it being worked on. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Fer Posted October 12, 2021 Corsair Employees Share Posted October 12, 2021 Thanks for your patience in the matter. The agent will be replying to your message as soon as possible. Link to comment Share on other sites More sharing options...
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