TheQuestor Posted May 17, 2005 Share Posted May 17, 2005 I recently purchased 4 sticks of DDR PC4000 CAS 3 from newegg. All 4 sticks are screwed. I can get them to post if I lower the FSB down to 100mhz but then of course the computers freak. I have tried them in about 5 different machines running different architectures and they all display the exact same issue. normal boot speeds i get ram beeps just as if there is no ram installed at all. This is with 1, 2 or all 4 sticks. Now this issue has me less concerned then this whole bogus way of trying to get a RMA I don't sell a LOT of pc's per year [less then 50] but if this is what someone has to do to simply get an RMA I can say that these are the LAST Corsair modules I will EVER buy. I need an RMA # please Craig W. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 17, 2005 Corsair Employees Share Posted May 17, 2005 Craig, First thing, if you are having problems with 4 modules that would suggest some other problem, as all of our modules are tested on a MB at the rated speed. Second, if you are a reseller you can submit the RMA request form or call our customer service by phone at 888-222-4346 and dial "0". But if you tell them you have 4 failing modules they will likely ask you to talk to our tech support. Can you tell me our modules part# and revision of all of the modules,(How To Read the Memory Label) and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
TheQuestor Posted May 17, 2005 Author Share Posted May 17, 2005 Craig, First thing, if you are having problems with 4 modules that would suggest some other problem, as all of our modules are tested on a MB at the rated speed. Second, if you are a reseller you can submit the RMA request form or call our customer service by phone at 888-222-4346 and dial "0". But if you tell them you have 4 failing modules they will likely ask you to talk to our tech support. Can you tell me our modules part# and revision of all of the modules,(How To Read the Memory Label) and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? I just got an RMA from newegg so this isn't needed. But a little background. I have been a tech for over 20 years and believe me when I tell you, I tried EVERYTHING to make these modules work. That is why I STILL have them 3 months after I bought them, Each new pc I built, I would try these chips in to see if I could salvage them, as I figured they just weren't compatible with the system for what ever reason [which in its self is one reason i have reservations about being a repeat customer. But each new system returned the EXACT same results. System 1, GIGABYTE GA-8I865GVMK install ram, post [memory beeps] I spent about 3 hours on the phone with Gigabyte techs trying to figure out why sometimes it would post but as soon as leaving the bios it would them memory post error. After trying numerous bios revisions we concluded that it was the boards, so I sent both board back, bought 2 NEW boards since this was a rush order, and the next day when the 2 new boards come, same results. I was certain it was the system not the ram until I happened to try the new Kingston ram i also purchased "just in case" [i leave little to chance]and lo and behold systems ran perfect. I tried combinations of 1, 2 and 4 chips. nothing mattered. I deduced this from the above experience. When the Gigabyte boards where bios reset, they reset to auto memory detection which detected all 4 (1,2, or 4 stick combo] sticks as 100MHZ. Which of course freaks the system out pretty good since all newer processors and front side buses run at 200 or higher. Which then force you to go into the bios which then sets the ram at the proper FSB rating. On reboot, it goes into the no ram is even installed post beep hell. Which I did test by taking all ram out of the system and the post error was indeed the same. So I get these 2 systems built and delivered a day late [not happy] and the customer is happy with their new systems. Couple weeks go by and time to build a couple new systems for a new customer [i service computers, not really a reseller, so "I don't deal in a lot of volume]. Of course the first thing I try were these 4 sticks. This time they were Shuttle XPC's and exhibited the exact same issue. But I was NEVER able to get the PCs to post with these chips, bios reset or not. A couple of days ago I looked over and saw then sitting on the shelf and decided to try them in another couple motherboards, one of which would let me post into the bios again but again would post error on reboot, the other motherboard would not even recognize them. But with the Abit IC7-G I was able to get in the 1st time and play with the bios setting. But each time when leaving the bios, the system would memory post error [i.E. the 3 beeps] So as Unlikely as this is, it IS the memory modules, and in probably a week or so you will get them back from newegg and dump them in the pile of remains. Anyway I do appreciate your getting back to me so fast [this was unexpected] but I still have a lot of reservations about dealing with any company that has the "end user" jump through a million hoops just to get a rma. Since I rarely deal directly with the manufacturer it very well may be MY issue. But I do deal with TONS of wholesalers/resellers that have a NICE little click here for RMA, enter reason, click send, and in a couple minutes I have my RMA # and what ever else I need to return the item. NO hoops [no real customer service either but in this case thats fine] just a click and RMA. Anyway my rant is over. I thank you for your time. Best of luck Craig Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 17, 2005 Corsair Employees Share Posted May 17, 2005 Well I dont see the hoops you are talking about, but if the problem is solved then it's mute point. And you are welcome to send your suggestions to me by email at ramguy@corsairmemory.com and we will be happy to review your suggestions. Link to comment Share on other sites More sharing options...
TheQuestor Posted May 17, 2005 Author Share Posted May 17, 2005 "This" Being one of the hoops. You can't submit an RMA request BEFORE posting in some forum which of course you have to sign up for. THESE are ALL hoops put in place to try to weed out. Anyway good life. Craig Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted May 17, 2005 Corsair Employees Share Posted May 17, 2005 Craig, I am sorry that you feel that way or intimidated by the forum, but you are as I said before welcome to call us by phone or fax your request all of which is given in the Warranty Statement and explained in I Think I Have a Bad Part. What Do I Do? Maybe you missed these or just did not have time to read them. But what ever the case I am sorry for the inconvenience you feel we have caused you. I have been in the computer industry for more years than I care to admit and used products from literally hundreds of companies and our RMA process is one of the most versatile and user friendly that I have used, but we do continually look at ways to streamline the process so your comments will be considered. Please let me know if there is anything I can do to help you. Link to comment Share on other sites More sharing options...
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