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USB cable not detected

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I have had a Void elite wireless headset for a few months, I installed the drivers so far no problem. The ICUE software tells me that I need to update the firmaware, so I follow the 3 steps. But unfortunately, the software tells me that I must connect the USB cable or it is beautiful and well connected. I tried to change the cable, still the same problem, I also tried a lot of things that friends have me who also have this headset;

Wishing you a good end of the day

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Have the same problem, just for my Dark core SE mouse.

The mouse worked fine until a message for firmware update poped up. then the usb stop working. When wireless it works fine and says no firmware update needed. Now it wont even register when wired.

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