iCue won't recognize all 8 modules of Dominator Platinum 3200MHz

[LordChariot]

Just installed 8 modules of DOMINATOR® PLATINUM RGB DDR4 DRAM 3200MHz C16 Memory Kit — White (8x 16GB=128GB) in my ASUS WRX80E-SAGE Pro WS SE WIFI AMD sWRX8 eATX Motherboard.

iCue only recognizes 4 of the modules and will not detect the other 4. They others remain in default rainbow mode.

Is this a known issue? Bug? Feature Request needed?

 

 

 

[Corsair Angie]

16 hours ago, LordChariot said:

Just installed 8 modules of DOMINATOR® PLATINUM RGB DDR4 DRAM 3200MHz C16 Memory Kit — White (8x 16GB=128GB) in my ASUS WRX80E-SAGE Pro WS SE WIFI AMD sWRX8 eATX Motherboard.

iCue only recognizes 4 of the modules and will not detect the other 4. They others remain in default rainbow mode.

Is this a known issue? Bug? Feature Request needed?

 

 

 

Hello LordChariot, I'm sorry you're experiencing these issues.

Have you updated BIOS and what version of iCUE are you running?

[LordChariot]

BIOS on the motherboard is updated (0602) and the problem occurs in both version 3 and 4 (latest of each) of iCue.

Windows 10 AND Win11.

I also have Commander pro and node cores for fans and light strips.

It's 8-channel memory.

Edited October 6, 2021 by LordChariot
added

[LordChariot]

[Solved]

The ASUS WRX80E-SAGE Pro WS SE WIFI motherboard is a workstation motherboard. It includes BMC and IPMI capabilities for enterprise/server use. Because of this the memory goes into a BMC mode. In the UEFI, there is a setting:

Server Mgmt => BMC DRAM SMBUS Switch

By default, it's set to BMC. Change to BIOS, and iCue sees all the 8 Dominator memory modules.

[BogeyStudios]

Had the SAME issue.  Couldn't figure out why it was only seeing 4/8 on the WRX 80e-sage MOBO.  Server Mgmt=> BMC DRAM SMBUS Switch to BIOS did the trick!  Sees all 8 now.  Such a simple fix but not intuitive.  Perhaps Corsair should make a note of that and pop it into the FAQs.   Much appreciated, LordChariot!